@SouthwestAir the lack of communication from your gate staff is ridiculous. Our flight was delayed 2 hours, about to board, and then moved to a new date and pushed back another 2 hours without any explanation. Awful customer service.
Out of all the shitty airlines @AmericanAir really stands out. Dated filthy planes, broken seats and overhead bins, constant delays, and rude customer service. It’s hard to be this bad.