Codeship Support

Official Codeship Support Twitter Account – If you could not find answers to your questions in our docs ( you can ask here!

[Codeship Support @CodeshipSupport]

@chris_emerson @CodeShip Hello @chris_emerson - Please submit a support ticket to [email protected] and we will be able to route your question to the CodeShip support staff! Thank you!

[Codeship Support @CodeshipSupport]

@rausgeschmissen @CloudBees @danelkay @CodeShip Hi Rausgeschmissen,

Thank you for contacting CodeShip Support.

Can you please provide additional context about your request? Please let me know what actions are required from CodeShip Support side.

Best regards,

Manuel Gonzalez
CloudBees, Inc

[Codeship Support @CodeshipSupport]

@iotashan Hello Shannon

This AWS outage is over and everything appears to be working normally again from our side. Please try to re-trigger any builds that had an issue during this time if they give you any problems.

Kind regards,

Benjamin Costello
CloudBees, Inc

[Codeship Support @CodeshipSupport]

@iotashan Hello Shannon

Thanks for reaching out to CodeShip support. We are currently seeing increased errors from Amazon Web Services and it looks like they may be experiencing an outage. We will continue to monitor these errors; and once AWS is functioning normally we will ...

[Codeship Support @CodeshipSupport]

@thrash_and_bern We feel you! haha Hope our latest suggestion works but if not, we'll keep working through it 👍

[Codeship Support @CodeshipSupport]

@Sawtaytoes Good point! Appreciate the feedback - I've passed it on to our team!

[Codeship Support @CodeshipSupport]

@thrash_and_bern Hello THE BERNING OF SODOM. If you can let us know your ticket number, we can check the progress for you.

[Codeship Support @CodeshipSupport]

@thrash_and_bern Hello THE BERNING OF SODOM. If you can let us know your ticket number, we can check the progress for you.

[Codeship Support @CodeshipSupport]

@jesseproudman Hi Jesse. I've asked out engineering team to look into this; but, we didn't find any webhook issues from GitHub. Could you let me know if this is still affecting you and open a ticket with your project so we can assist further? Thank you!

[Codeship Support @CodeshipSupport]

@tatumszymczak Should be back now. 😄

[Codeship Support @CodeshipSupport]

@manuelreil Should be up - still seeing an issue?

[Codeship Support @CodeshipSupport]

@thrash_and_bern Hello THE,

This incident has been resolved.

We apologize for any inconvenience during this downtime. To read more about this incident, please visit our status page: https://t.co/nsjZMJZRqG

If you are still experiencing any problems with CodeShip basic build...

[Codeship Support @CodeshipSupport]

@thrash_and_bern Hi THE,

CloudBees is giving many of our employees some much needed time off this weekend for the US Thanksgiving holiday. Our Support team will be staffed, but at less capacity than usual from Thursday, Nov 26 through Fri. Nov 27. Due to this you will likely ...

[Codeship Support @CodeshipSupport]

@thrash_and_bern Hi There,

We are closely monitoring the various service outages reported by AWS: https://t.co/1Rp0vFM5Dc. The ECS and Kinesis outages are directly impacting CodeShip customer build logs and preventing builds from running. AWS is currently reporting it may be ...

[Codeship Support @CodeshipSupport]

@thrash_and_bern We are continuing to monitor increased error rates reported on the AWS Service Health Dashboard https://t.co/sxPcu8v3hM which we believe may be related. If we find any additional information we will be sure to share this on our status page https://t.co/HsNSRdFifY

[Codeship Support @CodeshipSupport]

@TheJaaaam We've identified an issue with CodeShip Basic builds not completing and we are working as quickly as possible to address it. Any additional information that may be useful for our users will be shared on our [status page].

[Codeship Support @CodeshipSupport]

@jesseproudman Hello Jesse; thanks for reaching out to CodeShip support. I see that you've already submitted a support ticket for this so we will reply there.

Thanks,

[Codeship Support @CodeshipSupport]

@hron84 I'm sorry that didn't solve the problem; but, thanks for the extra info. Could you please open a support ticket and send us a link to the build that you are working with? We'd like to take a closer look at the error message/build logs so we can guide you better.

[Codeship Support @CodeshipSupport]

@hron84 Thanks for reaching out.

You will need to have an owner of your organization re-authenticate with your SCM by going here: https://t.co/GcDg3L11oH

First, turn off the switch next to your provider to disable the connection; then, turn on the switch and re-authenticate.

[Codeship Support @CodeshipSupport]

@Martin_Nyaga Thanks for reaching out. You will need to have an owner of your organization re-authenticate with your SCM by going here: https://t.co/GcDg3L11oH

First, turn off the switch next to Bitbucket to disable the connection; then, turn on the switch and re-authenticate.