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/give feedback about their orders + experience? Since when was it OK not to train your staff in conflict resolution? Since when was OK not to empower a single team member per shift to either remake food or issue a refund without calling a store "owner" for help? #CustomerService
Had the worst customer service experience of my life at @FirehouseSubs recently! I had to return to the shop due to a problem with my order. There was no manager present, and no one stepped up to solve my problem. Instead all four employees went into a back room to call the...
and that if I did not leave immediately, they would CALL THE COPS. I had been a regular customer for months and had never made a complaint before. At no point during my conversations with employees did I raise my voice. Since when did it become forbidden for customers to complain
@FirehouseSubs@FirehouseSub What I would really like to do, is have you guys DM me to set up a time to speak. So I don't have to waist my time writing up a long series of events.
@FirehouseSub, I just had the MOST UNPROFESSIONAL #customerservice experience of my life at one of your Frisco, TX locations. As someone who has worked in Food and Bev for years, this is a NEW LOW! I'm frankly AMAZED!!!
@CodeCombat I am curious as to where that email address can be found on your site. I looked yesterday before tweeting, but I could not find a "Contact Us" page anywhere on the site.
It seems they are allegedly washing trades today. Intensive barcoding for two hours - low volume - meaning retail investors aren't moving actively the stock today - mostly the big boys. They can't even move the share price down that much because we control most of the supply.