Coffee + Dunn

Building connected experiences that put customers first through strong alignment of your technology, operations, and strategy.

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Today, we proudly honor all veterans for their unwavering service, sacrifice, and dedication. Your bravery and commitment to safeguarding our freedoms inspire us every day. To the heroes, both past and present, we salute you with confidence. #VeteransDay

[Coffee + Dunn @CoffeeDunn]

More access to knowledge + influence = a change in customer behavior that is re-shaping the buying experience.

Learn how leading brands are adapting in our latest blog post: 🔗 https://t.co/puxK954JVP

#CustomerExperience #DigitalTransformation #CustomerInsights

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TOMORROW, 9/24: Explore how generative AI can elevate customer engagement and the measurable outcomes you can achieve. Co-hosted by Microsoft.

Reserve your virtual seat: https://t.co/7HTKIIgDPK

#Dynamics365 #customerinsights #Copilot

[Coffee + Dunn @CoffeeDunn]

Coffee + Dunn had a great time speaking with these stellar SMC sales leaders + specialists this week at Microsoft's Las Colinas office, followed by happy hour. Special thank you to Dillon Gustafson for coordinating!

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Two weeks left! Join us on 9/24 to learn more about the role of generative AI in customer engagement—and the tangible outcomes you should expect from the right approach. Co-hosted by Microsoft.

Save your virtual seat: https://t.co/7HTKIIgDPK

#Dynamics365 #customerinsights

[Coffee + Dunn @CoffeeDunn]

Attending #SummitNA? Coffee + Dunn experts will lead several engaging sessions on all things #Dynamics365 Customer Insights - Journeys. Add our sessions to your planner: https://t.co/sNxj4Qc5oO

#MSDyn365CE #Microsoft #CustomerInsights

[Coffee + Dunn @CoffeeDunn]

Your check(list) has arrived!✅✅✅

Bookmark this breakdown of features, pro tips, and insights on the transition to Real-time Journeys in #Dynamics365 Customer Insights - Journeys: https://t.co/HNYh4Q3SW4

[Coffee + Dunn @CoffeeDunn]

Welcome to our newest team member, Stephani McDowell! Stephani brings over two decades of professional experience implementing CRMs, websites, portals, e-commerce and marketing automation platforms.

[Coffee + Dunn @CoffeeDunn]

Join us on 9/24 to learn six secrets on harnessing the power of #Copilot for commercial success.

Save your virtual seat: https://t.co/Japxeeqt3Y

#Dynamics365 #customerinsights

[Coffee + Dunn @CoffeeDunn]

Happy #NationalDogDay from our (four-legged) coffee beans ����

[Coffee + Dunn @CoffeeDunn]

The countdown is officially on! Outbound is scheduled to be removed from Dynamics 365 Customer Insights - Journeys on June 30, 2025.

Still using the legacy module? Learn what that means for you. #Dynamics365 #CustomerInsights #D365CIJourneys

https://t.co/eV1GNITqTK

[Coffee + Dunn @CoffeeDunn]

Real-time marketing Triggers make it easy to control the flow of a given journey. You can use triggers for both customer actions, such as content downloads or form submissions, and business activities, such as purchases or creating a contact or lead within Dynamics.

[Coffee + Dunn @CoffeeDunn]

You can now prevent message fatigue and encourage engagement by allowing you to set a limit on the number of commercial messages your customers receive within a given time frame. #Dynamics365 #realtimemarketing

[Coffee + Dunn @CoffeeDunn]

Need a brainstorming partner? Copilot in Dynamics 365 Customer Insights - Journeys helps marketers get inspired during the creation process. See it in action here. #Dynamics365 #realtimemarketing #Copilot #AI

[Coffee + Dunn @CoffeeDunn]

Leverage information to create customized sales activities, such as tasks and phone calls, directly within the real-time journey in Dynamics 365 Customer Insights Journeys. #realtimemarketing #Dynamics365

[Coffee + Dunn @CoffeeDunn]

Leverage information to create customized sales activities, such as tasks and phone calls, directly within the real-time journey in Dynamics 365 Customer Insights Journeys. #realtimemarketing #Dynamics365

[Coffee + Dunn @CoffeeDunn]

Set goals with Dynamics 365 Customer Insights Journeys, where marketers can measure the success of your marketing efforts against the intended action of each journey. #realtimejourney #Dynamics365 #MsDyn365

[Coffee + Dunn @CoffeeDunn]

Gain insights into your customers with Dynamics 365 Marketing's latest Real-time Segment Query Assist feature! It leverages AI-driven intelligence to create segmentation automatically—helping you understand your customers better.

[Coffee + Dunn @CoffeeDunn]

Gaining deeper visibility into customers is becoming increasingly important in today's digital landscape. Use audience insights in #Dynamics365Marketing to understand the customer journey better, anticipate customer needs and respond quickly with tailored content.

[Coffee + Dunn @CoffeeDunn]

Happy Independence Day from your friends at Coffee + Dunn.