Colin Vince

[Colin Vince @ColinVince6]

@LandRover do you have a complaints department? Like many customers I have DPF issues with my Discovery and been informed today by a JLR dealer this is due to "driving style" and quoted £2300 to fix the problem which I note is progressing through the High Court

[Colin Vince @ColinVince6]

@etihad I have been treated in an appalling way by Etihad Airlines. I was wrongly charged £392.70 on my outbound Flight dated 31.5.24 from London to Abu Dhabi for hold luggage which was already included on my ticket. You have acknowledged, but no refund. 3 months waiting now

[Colin Vince @ColinVince6]

@EtihadHelp Etihad still owe me £392.70 since wrongly charging me for hold luggage on 31st May from Heathrow. I've messaged you over 100 times, phone calls, shared my booking details, provided my bank details, been promised my refund but nothing paid. Stolen a customers money!!

[Colin Vince @ColinVince6]

@etihad still owe me £392.70 for wrongly charging me for luggage on 31st May. Abysmal customer service after all my documentation has been provided, numerous phone calls, messages etc was given an investigation number and promised refund on numerous occasions. Awful treatment

[Colin Vince @ColinVince6]

@etihad I have been treated in an appalling way by Etihad Airlines. I was wrongly charged £392.70 on my outbound Flight dated 31.5.24 from London to Abu Dhabi for hold luggage which was already included on my ticket. You have acknowledged, but no refund. 3 months waiting now

[Colin Vince @ColinVince6]

Still waiting @etihad for my refund and the money you owe me. Another week has passed.

[Colin Vince @ColinVince6]

@EtihadHelp I have been treated in an appalling way by Etihad Airlines. I was wrongly charged £392.70 on my outbound Flight dated 31.5.24 from London Heathrow to Abu Dhabi for hold luggage which was already included on my ticket. You have acknowledged, but not refunded me. why

[Colin Vince @ColinVince6]

@etihad still owe me £392.70 for wrongly charging me for luggage on 31st May. Abysmal customer service after all my documentation has been provided, numerous phone calls, messages etc was given an investigation number and promised refund on numerous occasions. Awful treatment

[Colin Vince @ColinVince6]

@etihad still owe me £392.70 for wrongly charging me for luggage on 31st May. Abysmal customer service after all my documentation has been provided, numerous phone calls, messages etc was given an investigation number and promised refund on numerous occasions. Awful treatment

[Colin Vince @ColinVince6]

Still waiting @etihad for my refund and the money you owe me. Another week has passed.

[Colin Vince @ColinVince6]

@etihad still owe me £392.70 for wrongly charging me for luggage on 31st May. Abysmal customer service after all my documentation has been provided, numerous phone calls, messages etc was given an investigation number and promised refund on numerous occasions. Awful treatment

[Colin Vince @ColinVince6]

@EtihadHelp Please focus your time on repaying me the £392 you owe me from 31st May 2024. My booking reference has zero GDPR implications as contains no personal data. You are witholding money you owe me and I will shortly post my booking ref form to prove this.

[Colin Vince @ColinVince6]

@etihad Booking reference LW6R2W. Mr Colin Vince. Stop withholding my money illegally, lying to me that the matter is being looked into. This has been owed since 31st May

[Colin Vince @ColinVince6]

@etihad I've contacted you about 40 times regarding the money you owe me.

[Colin Vince @ColinVince6]

@etihad I have already done this Zoe including sharing my booking details.

[Colin Vince @ColinVince6]

Yes but you haven't sent my refund? You took my bank details over 6 weeks ago and promised refunds but now telling me this is going through "multiple" departments

[Colin Vince @ColinVince6]

@EtihadHelp I have been treated in an appalling way by Etihad Airlines. I was wrongly charged £392.70 on my outbound Flight dated 31.5.24 from London Heathrow to Abu Dhabi for hold luggage which was already included on my ticket. You have acknowledged, but not refunded me. why