ComEd

Account not monitored 24/7. Report outages & emergencies 24/7 on our mobile app or We're here to help M-F, 9A-5P.

[EEI @Edison_Electric]

We caught up with EEI Chair and @Exelon President and CEO Calvin Butler on the conference floor at #EEI2026!

We grabbed our tiny mic to ask him about putting customers first, prioritizing affordability and value, and the one favorite plugged-in appliance he absolutely cannot live without.

[ComEd @ComEd]

Hello Kia, we're sorry for the inconvenience. We understand your frustration with planned outages. However, planned outages are sometimes necessary and emergency planned outages to prevent future more sustained outages and make critical repairs. We typically send text notifications or phone call for planned outages unless they are emergency planned outages. Please log into your online account and verify that the correct contact information is updated to receive notification.

[ComEd @ComEd]

We’re brewing something new. 🍻 Today, we joined @RevBrewChicago to announce the ComEd Breweries Pilot, a new energy efficiency program designed to help breweries, distillers and wineries reduce energy costs through free assessments and targeted solutions. This is all part of our ongoing commitment to affordability for our customers and communities. Learn more: https://t.co/azM2MJopaa

[ComEd @ComEd]

Thank you for writing our social media team. We're sorry to hear you're having trouble. You can still pay by phone using our automated system. If you're seeing an error message or encountering a problem when trying to submit a payment online/in the app, please send us a DM with your account details and screenshots of the issue, we'll be sure to get this to our web team for assistance.

[ComEd @ComEd]

@Georgiacal31488 Hi Georgia, thank you for writing our social media team. Congratulations to your daughter on her move. Our customer care team can best assist with the start service request. If you were not able to get through yesterday, our phone lines are open 7a to 7p today.

[ComEd @ComEd]

Hello Sarah, we're sorry for the hold time. Monday's are one of our busiest days. We typically recommend that customers call at 7AM when we first open. Unfortuantely, we cannot transfer service via social media. If you need help resetting your online account, you can send us a DM.

[ComEd @ComEd]

Hello Grace, we're sorry about the outage and delay. In emergency events, we recommend contacting 911 and then calling us at 800-334-7661 to speak with a representative to report the outage. Outage can also be reported at https://t.co/XjY8vjsh8t and track the status with our new outage tracking tool: https://t.co/ykHBfdkhjJ. We hope your power was quickly restored.

[ComEd @ComEd]

@BuggleJ Hello Jason, thanks for reaching out to us. We'll be happy to review your bill with you. You can send us a DM with your account number or contact customer service at 800-334-7661.

[ComEd @ComEd]

@TBarker223 Thank you for writing our social media team, Thomas. Increased call volumes are leading to longer wait times as our care agents carefully assist each customer. Phone lines are open through 7 p.m. today if you would like to try again.

[ComEd @ComEd]

We wrapped up #AAPIHeritageMonth with a special night hosted by our Asian American Resource Group, bringing people together to celebrate culture, connection and community. From performances to meaningful conversations, the evening brought employees together under this year’s theme of Power in Unity to life. Moments like this remind us that when we come together and share our experiences, we strengthen the communities we serve every day.

[Gil Quiniones @GQenergy]

Great, wide-ranging convo with @KinseyGrant of @EnergyCentral about how @ComEd teams with Illinois legislators and regulators to tackle the challenges of building a cleaner, more affordable energy future in Illinois. Check it out here! https://t.co/nZtmvphNUE

[ComEd @ComEd]

Upgrading your HVAC? A heat pump is one option that can provide both heating and cooling from one system by moving heat instead of generating it. Read ComEd customer Brian Leslie’s story and learn how the ComEd Energy Efficiency has helped 20,000+ customers do the same. 🔗 https://t.co/hhtO4OFqXe

[ComEd @ComEd]

Hello Mary, thanks for reaching out to us. We recommend reviewing the assistance options that are available to you here: https://t.co/qQOqD3Rx9P. We also recommend that you visit a LIHEAP and CEDA location to apply for assistance in person. You can also learn more about the assistance we offer through our (SARP) Supplemental Arrearage Reduction Program: https://t.co/7kHhMk1Ocu.

[ComEd @ComEd]

@MNeuhengen Hello Mark, we're sorry about the outage. Always report outages at https://t.co/c712JrVSdG and track the status with our new outage tracking tool: https://t.co/lKGfo5WPSW. Has your power been restored?

[ComEd @ComEd]

@sunmusicjoy Hello, thanks for reaching out to us. We'll be happy to look into this matter. Please send us a DM with your account information.

[ComEd @ComEd]

@john___xx Hello, we're sorry about the outage. Always report outages at https://t.co/c712JrVSdG and track the status with our new outage tracking tool: https://t.co/lKGfo5WPSW. Has your power been restored?

[ComEd @ComEd]

@hhhoneyv Hello, we're sorry for the delay. We're you experiencing an outage? Always report outages at https://t.co/c712JrVSdG and track the status with our new outage tracking tool: https://t.co/lKGfo5WPSW. Do you still need assistance?

[ComEd @ComEd]

Our offices will be closed on Monday for Memorial Day, but we're available 24/7 to report an outage or make a payment.

[ComEd @ComEd]

This Memorial Day, we’re taking a moment to remember those who gave everything in service to our country.

We’re grateful for their sacrifice and proud to stand alongside those who continue to serve.