ConfirmTkt

Now get #TravelKiFullGuarantee with us!
When you think of train journeys, think of us. #JourneylsConfirmed Celebrating 12 years of Confirmtkt!✨

[ConfirmTkt @ConfirmTKT]

No confirmed seat on your search? Plot twist: AI Seat Finder, powered by TARA. It steps in at the very next step. Confirmed alternate options. Right there.

Three people tried to cancel this. Virat, Rajat & Iyer had other plans. Talk. Travel. Repeat. 🚂 #TalkTravelRepeat #ConfirmTkt

[ConfirmTkt @ConfirmTKT]

Hi Om, upon reviewing the details, we would like to inform you that, at the time of booking, a promotional balance of ₹501 was utilised, and only ₹171 was paid through your original payment source. Please note that the promotional balance is a one-time benefit provided exclusively for booking purposes and is governed by the applicable terms. As such, this promotional benefit is not refundable or transferable to the original payment source at the time of cancellation or refund. Accordingly, the eligible refund amount will be calculated based on the amount actually paid from your original payment source, after adjusting the promotional balance and deducting the applicable charges, in accordance with the applicable policy. Additionally, as you had opted for the Alternate Travel Plan at the time of booking, you remain eligible to avail the applicable benefit/coupon to help complete your journey. We appreciate your understanding and cooperation.

[ConfirmTkt @ConfirmTKT]

Hi Ashok, we appreciate your valuable time over the call. As per your request, both the PNRs have been successfully cancelled, and the applicable refundable amount has been successfully processed to your original payment source. Kindly allow 7 to 10 bank working days for the amount to be reflected in your source account. We hope we were able to assist you with your concern and that it has now been resolved. Thank you for your patience and understanding. If you require any further assistance, please feel free to reach out to us via DM. We will be happy to help. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

@sylendrareddy @abhibus Apologise for the inconvenience caused. Your concern has been forwarded to the concerned team for further review, and they will get in touch with you shortly. We appreciate your patience and understanding in the meantime.

[ConfirmTkt @ConfirmTKT]

@sylendrareddy @abhibus Hi Surendra,could you please elaborate on your concern so that we can better understand the issue and assist you accordingly.

[ConfirmTkt @ConfirmTKT]

@OmGupta19076290 Hi Om, we are presently verifying your refund details and will provide an update shortly. For your privacy and security, kindly remove the PNR from the public post and reach out to us via DM so we may assist you further. Thanks. https://t.co/DSBTWETE0D

[ConfirmTkt @ConfirmTKT]

Hi there, upon reviewing the details, we would like to inform you that your booking was made under the Alternate Travel Plan, and you had selected Flight as your preferred alternate travel mode. As per the feature benefits, a corresponding coupon was issued accordingly. The ticket base fare refund of ₹1,360 was successfully processed from our end on 18 July 2026. For your reference, the Bank ARN is 619907097818. Additionally, as you chose not to avail the Alternate Travel Plan benefit, the charges paid towards the Alternate Travel Plan at the time of booking were also processed after deduction of the applicable clerkage charges. An amount of ₹658. The Bank ARN for this transaction is 620110368214. Kindly check your bank account statement for confirmation of both credits. For any further assistance, reach out to us via DM. We appreciate your patience and understanding. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

No confirmed seat on your search? Plot twist: AI Seat Finder, powered by TARA. It steps in at the very next step. Confirmed alternate options. Right there.

Three people tried to cancel this. Virat, Rajat & Iyer had other plans. Talk. Travel. Repeat. 🚂 #TalkTravelRepeat #ConfirmTkt

[ConfirmTkt @ConfirmTKT]

Hi Ashok, we're here to help. For your privacy and security, we request that you remove the PNR details from your public post and reach out to us via DM. We will promptly review the issue and assist you with the cancellation request at the earliest. Thanks. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

@ChiragBaxi85080 Hi Chirag, thank you for your response. We have shared the refund details with you via DM. Kindly review them and confirm your acceptance with us via DM so that we can proceed with the refund accordingly. We look forward to your confirmation. Thank you. https://t.co/DSBTWETE0D

[ConfirmTkt @ConfirmTKT]

@ChiragBaxi85080 Hi ChiragBaxi85080

Thanks for rating us

https://t.co/97t3gHRgJO

[ConfirmTkt @ConfirmTKT]

@ChiragBaxi85080 Hi Chirag, the refund details have been shared with you via DM. Kindly check the same and reach out to us via DM for any further assistance. Thank you for your understanding. https://t.co/DSBTWETE0D

[ConfirmTkt @ConfirmTKT]

@ChiragBaxi85080 Hi Chirag, we are currently looking into your concern and will get back to you at the earliest with an update. We appreciate your patience and understanding. Thank you.

[ConfirmTkt @ConfirmTKT]

Hi Chirag, we sincerely empathize with the inconvenience you have experienced, particularly considering that Tatkal bookings are generally made to meet urgent travel requirements. However, we would like to clarify that train diversions are operational decisions taken exclusively by Indian Railways due to operational exigencies and are entirely beyond our control. While we fully understand the disruption this may have caused to your travel plans, such decisions are governed solely by the Railway authorities. Upon reviewing the details, we note that you have already filed a TDR. We request you to kindly await the outcome from IRCTC, as they will assess the claim and process any eligible refund strictly in accordance with the applicable Indian Railways refund rules. With respect to the alternate travel arrangements you made, we appreciate that these were undertaken to ensure you reached your destination. However, as these arrangements were made independently and fall outside the scope of the original train booking, we regret that we are unable to reimburse or compensate for those expenses. We appreciate your patience, understanding, and cooperation.

[ConfirmTkt @ConfirmTKT]

Hi Pritam, we sincerely apologize for the inconvenience caused. Kindly share your registered mobile number or email ID with us via DM so that we can check the booking details and assist you further at the earliest. Thank you for your patience and understanding. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

Hi Kislay, thank you for your patience. Upon checking, your transaction status is currently showing as Failed, and the payment was not captured on our end. Such transactions undergo an automatic payment reconciliation with the bank. Kindly allow 48 to 72 hours for this process. If the payment is captured, the amount will be credited to your ConfirmTKT Wallet; otherwise, your bank will automatically refund it to your original source account. Feel free to DM us for any further help. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

Hi Chirag, we sincerely understand how frustrating such an experience can be. Train status information is sourced through real-time feeds from Indian Railways systems; however, in certain instances, there may be a delay in reflecting the latest updates due to system synchronisation. We are actively looking into the matter and will take the necessary steps to address any discrepancies, if identified. To initiate the refund process, we kindly request you to file a TDR through the app. Should you require any assistance with the TDR filing process, please feel free to reach out to us via DM. We truly appreciate your patience, understanding, and cooperation.

[ConfirmTkt @ConfirmTKT]

@Nishant85212078 Hi Nishant, we're glad to hear that your issue is resolved and the refund has been received. Please feel free to reach out to us via DM if you need any further assistance. Thank you for your patience. https://t.co/DSBTWETE0D

[ConfirmTkt @ConfirmTKT]

Hi Raj, thank you for taking the time to speak with us. As discussed, since you have already filed the TDR, we request you to kindly await the update from Indian Railways. Once the TDR is processed and approved, the eligible refund will be credited accordingly. For any further assistance, please feel free to reach out to us via DM, and we will be happy to assist you. We appreciate your patience and understanding. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

Hi Chirag, we understand how frustrating this experience can be. Train status updates are received through real-time feeds from Indian Railways systems. In certain cases, there may be a delay in reflecting the latest updates due to system synchronisation. We are looking into this and will resolve incase of any discrepancies. To be eligible for a refund, we request you to kindly file a TDR through the app. If you need any assistance with the TDR filing process, please feel free to reach out to us via DM. Thank you for your understanding and patience. https://t.co/LaQuTrZiYx

[ConfirmTkt @ConfirmTKT]

Hi Raj, we hear your frustration and want to clarify this for you. When a booking is partially confirmed after chart preparation, Indian Railways guidelines require a TDR to be filed to be eligible for a refund. Kindly send us your PNR via DM so we can guide you further. Thank you for your patience. https://t.co/LaQuTrZiYx