Adam Cook

One life, one chance!

[Adam Cook @CookstarCook]

@NS_online awful customer service. Trains cancelled yet I am unable to get a refund after spending 1 hour on the phone to customer service #badservice #problems

[Adam Cook @CookstarCook]

Watch Wales vs England live stream online - 247Football https://t.co/n3QtuiIEUB

[Adam Cook @CookstarCook]

@British_Airways That simply isn't the case, I have the reference and have responded 3 times yet I am no closer to hearing anything back from you. We traveled 3 months ago now so how long (seriously) am I expected to wait? #whatservice

[Adam Cook @CookstarCook]

@British_Airways please can someone tell me why my complaint has not been processed for over 1 month now!? I have supplied all relevant information.

[Adam Cook @CookstarCook]

@AskNationwide And how long should a refund to debit card take on average?

[Adam Cook @CookstarCook]

@AskNationwide Hi I was refunded on a transaction abroad however it has not reached my account yet. Please can someone check this is in progress??

[Adam Cook @CookstarCook]

@SKODAUK @robgilluk I'd be slightly dubious of the 'high quality' statement. My VRS spends more time in the garage that underneath me! Maybe one day if I'm lucky I'll get to drive it fault free!

[Adam Cook @CookstarCook]

@virginmedia Just like to say thank you for wasting my time and giving up assisting me. I'd consider a new line of work coz this isn't working for you.

[Adam Cook @CookstarCook]

Please can someone help me exit my contract with the worst broadband and TV provider that money can buy!?!

@virginmedia

@MartinSLewis

#worstservice #downtime #allthetime #whatservice

[Adam Cook @CookstarCook]

@virginmedia Oh would you look at the time I'm wasting on this complete and utter bullsh!t company and service. You are a waste of space @virginmedia

[Adam Cook @CookstarCook]

@virginmedia Ah yes you are so right, they were able to direct me to the black hole team, and that was 7 hours ago. Wow you lot are great, so efficient! I have a complaint raised and it promised a response, can you not just notify the correct team to call me?

[Adam Cook @CookstarCook]

@virginmedia Hey this really is fun. And this was the method that was supposed to resolve my problem?? @skytv check out these clowns @virginmedia, for how not to provide a service.

[Adam Cook @CookstarCook]

@virginmedia Oh yes be ever so happy to. Another automated load of nonsense. I spent hours on the online messenger service.... now I get to do it via text. Bet its £1 a message too so you can rake it in. This is such a pleasure to deal with you guys

[Adam Cook @CookstarCook]

@virginmedia Shall I also WhatsApp them some funny gifs!? Usually a complaint leads to a response.... why am I required to do anything else. I must have called and messaged now over 20 times and I am no closer to having my complaint handled.

[Adam Cook @CookstarCook]

@virginmedia Hi was this looked at!?? @virginmedia

[Adam Cook @CookstarCook]

@virginmedia I have indeed it is C-081220322. I believe another complaint was raised internally but I was not given a reference to that one. Wouldn't be surprised if it just wasn't raised at all!

[Adam Cook @CookstarCook]

@virginmedia And now you've given up trying to be helpful. What a surprise.

[Adam Cook @CookstarCook]

@virginmedia I've tried the online messenger now... hours of waiting, 20mins to verify the account and now they have just transferred as I passed security to sit in another queue. Joke of a company.

[Adam Cook @CookstarCook]

@virginmedia Followed the advice complained online. I forget how long ago it was. Needless to say no one gives a s%*t as I've not had a response yet. This really is unbelievably poor service. In fact its non existent service. Black Hole Services - contact us and we'll make it disappear.

[Adam Cook @CookstarCook]

@virginmedia Not true I followed that link just goes through a fault sequence. Its a centralised fault at the exchange somewhere. I've reset my router more times that I care to remember

[Adam Cook @CookstarCook]

@virginmedia You CANNOT RAISE A COMPLAINT VIA THAT LINK. You just like the phone system tie me up in knots until you give up! Utterly useless. No formal route of escalation or at least you hide it very well.