Andrew Cooper

[Andrew Cooper @Coops86AJ]

@MrsJamesHF @littleemcoops @MrsRoberts0814 @boothstownhf Quality photo ☺

Sorry I missed you x

[Andrew Cooper @Coops86AJ]

@MrHardcastle_ @MrsRoberts0814 @hfyear1 @boothstownhf

@littleemcoops

Islas effort ☺

72..... Form is urm questionable 😂hope you're all well

[Andrew Cooper @Coops86AJ]

@CCIanHopkins @MENnewsdesk @gmpolice Because they do anything for a story.

Any reports of all the good, successful, hard focused work that GMP do?

[Andrew Cooper @Coops86AJ]

@CCIanHopkins CPS will hopefully make the correct decision for this despicable and disgusting behaviour.

Any assault on our officers is absolutely outrageous.

Hope the officer is okay 👌?

#GMP

[Andrew Cooper @Coops86AJ]

Yessssss go the Isla! 🤜 🚲

[Emma Cooper @littleemcoops]

Today as well as lots of schoolwork, we have managed to teach Isla to ride her bike #homeschooling @hfyear1

[Andrew Cooper @Coops86AJ]

@littleemcoops 😂 😂

[𝗧𝗵𝗲 𝗩𝗶𝗿𝗮𝗹 𝗚𝗿𝗼𝘂𝗽™️ @TheViralGroup]

'F**king bears' This toddler's reaction to seeing a bear is absolute gold 😂🐻

[Andrew Cooper @Coops86AJ]

@NVarneyMerlin @MerlinEntsNews
I'm truly disappointed.

The online purchase advises the delivery date however nowhere that I saw did it advise the start date. Your staff on the help desk won't help. Simply take my money and tough luck is my feeling.

#merlinentertainment

[Andrew Cooper @Coops86AJ]

@MerlinPass @MerlinAnnual #merlinpass #merlinentertainment #merlinannualpass
Bought the annual passes today, online. My previous 5 times of purchasing, I bought them, started and collected later.

That's all changed,wasted 2 months on membership and merlin actually not bothered!

[Andrew Cooper @Coops86AJ]

@MerlinPass @MerlinAnnual #merlinpass #merlinentertainment #merlinannualpass
Bought the annual passes today, online. My previous 5 times of purchasing, I bought them, started and collected later.

That's all changed,wasted 2 months on membership and merlin actually not bothered!

[Andrew Cooper @Coops86AJ]

@virginmedia @richardbranson @Ofcom @virginmedia

Complaint raised as you advise through Cisas your Alternative Dispute Resolution.

#cisas #complaint #poorservice @BBCWatchdog

[Andrew Cooper @Coops86AJ]

@VIRGINMEDIA @richardbranson

COM103533251

I've received a letter today which is the first I've had from you since we spoke on the 19th September when I rang you.

You advise my complaint is closed because you have tried to contact me.

What you have written are blatent lies.

[Andrew Cooper @Coops86AJ]

@virginmedia So what was the point on social media (Facebook) in asking for the COM number to look into it.

[Andrew Cooper @Coops86AJ]

@virginmedia It doesn't help. I've escalated this 4 times.

[Andrew Cooper @Coops86AJ]

@virginmedia There hasn't been a resolution offered.

Nor has there been any contact to me.

[Andrew Cooper @Coops86AJ]

Bully tactics from @virginmedia
Total disregard for customers, equally no due process other than threats.
I've spoken to them 3 times since they first requested the return.
Where's my refund btw?
Or my complaint resolution?
@BBCWatchdog @Ofcom #virgincomplaint @richardbranson

[Andrew Cooper @Coops86AJ]

@virginmedia I've spent over 11 hours on the phone so far.

So urm, no thank you.

[Andrew Cooper @Coops86AJ]

@virginmedia @Virgin @Ofcom
Thanks for the email reminding me to send your items back.

It's been 11 weeks and I still haven't had my complaint response. Odd that.

#complaint #virgincomplaint #customerlast #watchdog

[Andrew Cooper @Coops86AJ]

@virginmedia As above, I don't have it. So I can't provide it.
It's on your systems under my account number which I have provided. Which I think have already mentioned.

[Andrew Cooper @Coops86AJ]

@virginmedia Again conversation is useless.

I'll push it through the other routes and my 3 month complaint can just carry on.

[Andrew Cooper @Coops86AJ]

@virginmedia I don't have it.

It's on my account.

The number I've provided to you with.

You don't need my COM number.

Your processes are simply exhausting.

[Andrew Cooper @Coops86AJ]

@virginmedia Yes.

[Andrew Cooper @Coops86AJ]

@virginmedia My account number is 0610 5520 3001.