U pdate on this - they simply pointed me to their customer service portal where I did submit a claim and they responded. Their response? 5k measly points added to my account. Infuriating. This is not over. Stay tuned @AmericanAir
@AmericanAir, brutal experience from PHL-EDI on AA278 7/28. After your IT outage, sat on plane for 4+ hours (mechanical), deboarded to await new plane, then rebooked for 24hr later - no attempt to help with hotel. Missed critical part of our trip. You have 48hrs to make right.
Below is the signed scorecard featuring the back-to-back hole-in-ones shot yesterday in STL. And here’s the story for @stltoday: https://t.co/nPyyuXQpsv