@lucy_wattley Hi Lucy, I'm sorry for the misunderstanding. Our claims handler was waiting for the funds to arrive from the insurer before releasing to you (this is usual practice as the insurer provides the financial backing in all claims). Your funds will be with you no later than 14 March.
@DRW912 Hi there, I'm sorry to hear about your screen, that certainly shouldn't happen. The good news is, our repairs/replacements come with a 12 month warranty. Please call claims on 0345 812 0038 (8am-5pm) and they'll be able to help you. CC
@ProAm_MX Hi Mr Ridley, I am sorry for the delay responding. I've just tried calling as we need some more info from you, I have just sent you an email summarising.
@catrinhannahd Hi CHD, I'm sorry to gear about the delay fixing your phone.
Please can you DM us your claim number so we can take a look at what went wrong? CC
@thesaltirex Hi Grant, thanks for getting in touch.
If you follow the link in the reminder we have sent you, you'll be taken to the quote page where your new premium will be displayed. Your loyalty discount will be applied automatically.
CC
@PattonCraig@financialombuds Hi Mr Patton, we have since spoken with Mrs Patton and offered to retrospectively renew the policy. We await further instruction from her.
@louisepatton2 Hi Louise, I'm sorry you didn't receive the email we sent you 16 Sept. I can see it was sent again this morning as an attachment to confirm.