CoverCloud

Gadget & Mobile Phone Insurance, Travel Insurance, Home Emergency, Pet and Home Insurance - for when the unthinkable happens. 0345 812 0030

[CoverCloud @CoverCloudIns]

Get unlimited claims and instant cover with our gadget insurance. Visit us online for more details: https://t.co/NHZ0E9hNv5

[CoverCloud @CoverCloudIns]

@theprivatechef_ Hi there, as it's bank holiday our office is closed. If you send us an email to [email protected] we'll get back to you today.

[CoverCloud @CoverCloudIns]

@DRW912 Morning, if you DM me the name and number for the person you would like to speak on your behalf, I will ensure they're called this morning.

[CoverCloud @CoverCloudIns]

@DRW912 Thanks, all received, I'll ask our claims company to contact you ASAP.

[CoverCloud @CoverCloudIns]

@Sophie_newton Thanks Sophie 😊😊😊
We'll pass on your kind comments.

[CoverCloud @CoverCloudIns]

@lucy_wattley I've heard from back from claims. The funds will be in your account today. CC

[CoverCloud @CoverCloudIns]

@lucy_wattley Hi Lucy, I'm sorry for the misunderstanding. Our claims handler was waiting for the funds to arrive from the insurer before releasing to you (this is usual practice as the insurer provides the financial backing in all claims). Your funds will be with you no later than 14 March.

[CoverCloud @CoverCloudIns]

@DRW912 Hi, let me refer back to the claims team and find another way around this. Apologies for the delay.

[CoverCloud @CoverCloudIns]

@DRW912 Understood. Please can you DM me your policy number and email address? Alternatively, email me: [email protected]

[CoverCloud @CoverCloudIns]

@DRW912 Hi there, I'm sorry to hear about your screen, that certainly shouldn't happen. The good news is, our repairs/replacements come with a 12 month warranty. Please call claims on 0345 812 0038 (8am-5pm) and they'll be able to help you. CC

[CoverCloud @CoverCloudIns]

@ProAm_MX Hi Mr Ridley, I am sorry for the delay responding. I've just tried calling as we need some more info from you, I have just sent you an email summarising.

[CoverCloud @CoverCloudIns]

@catrinhannahd Hi CHD, I'm sorry to gear about the delay fixing your phone.
Please can you DM us your claim number so we can take a look at what went wrong? CC

[CoverCloud @CoverCloudIns]

@thesaltirex Hi Grant, sure, DM me your policy number or email address and I'll take a look for you.
CC

[CoverCloud @CoverCloudIns]

@thesaltirex Hi Grant, thanks for getting in touch.
If you follow the link in the reminder we have sent you, you'll be taken to the quote page where your new premium will be displayed. Your loyalty discount will be applied automatically.
CC

[CoverCloud @CoverCloudIns]

@emilycuxson Hi Emily, I'm sorry for the delay. I have asked an agent to call you, alternatively please call 0345 812 0038 to discuss.

[CoverCloud @CoverCloudIns]

@PattonCraig @financialombuds Hi Mr Patton, we have since spoken with Mrs Patton and offered to retrospectively renew the policy. We await further instruction from her.

[CoverCloud @CoverCloudIns]

@louisepatton2 Hi Louise, I'm sorry you didn't receive the email we sent you 16 Sept. I can see it was sent again this morning as an attachment to confirm.

[CoverCloud @CoverCloudIns]

@alisonmc1621 Most claims are handled within 5 days. To log-in to your account and make a claim, visit: https://t.co/zAyF1y8p5T

[CoverCloud @CoverCloudIns]

@alisonmc1621 Morning, general enquiries 0345 812 0030 (closed weekends), travel 0345 812 0033, gadget claims 0345 812 0038. Email [email protected]

[CoverCloud @CoverCloudIns]

@DRW912 OK, please can you email your policy/claim number to me, I'll chase the claims team for you. My email is [email protected]

[CoverCloud @CoverCloudIns]

@DRW912 Hi there, most claims are handled from start to finish within 5 days. You can log-in and start a claim, here: https://t.co/ZqD7Jmql3V