Craig Taylor

From Army Veteran to Customer Success Manager - I've no idea how?! Qualified Mountain Leader & Climbing Instructor and lover of The Great Outdoors.

[Craig Taylor @CraigTaylor74]

#RemembranceDay

We remember the fallen, but there are different ways that people can 'fall'.

Shellshock
Battleshock
Combat fatigue
PTSD

and at one point in time, "cowardice".

Look at this vid, do any of them look like cowards?

https://t.co/sqWoj1hUKA
We will remember them.

[Craig Taylor @CraigTaylor74]

@ClarksonsFarm1 Which labelling is most likely to reduce the cost of my food bill?

[Craig Taylor @CraigTaylor74]

@Tesco any particular reason why the already tatty and run down Abergele store still has these machines on display almost 2 years after they stopped being available?

[Craig Taylor @CraigTaylor74]

Hi @Tesco, I have a question about my local store that none of the in-store colleagues are able to answer. Could you help please?

[Craig Taylor @CraigTaylor74]

@DJISupport DM sent.

[Craig Taylor @CraigTaylor74]

Utterly deplorable experience with @DJIGlobal

I placed an order 2 days ago. Still not dispatched.

Contacted support - the product is no longer in stock and wasn't in stock at the point I made the purchase.

1/2

[Craig Taylor @CraigTaylor74]

@DJISupport ☝️

[Craig Taylor @CraigTaylor74]

There have been at least five touch points where I could have been proactively informed me prior to, during, or after the transaction - but nothing.

Zero thought about the customer in this process. Only about revenue generation.

[Craig Taylor @CraigTaylor74]

@cheshirepolice is this legal?

[Craig Taylor @CraigTaylor74]

@TeamYouTube His channel now appears to have been deleted / replaced, despite @forresBushcraft reaching out to you for support.

[Craig Taylor @CraigTaylor74]

@TeamYouTube can you please look into my friend's channel @forresBushcraft

It's been hacked and he needs help ASAP

https://t.co/Cx8ARwxoHH

[Craig Taylor @CraigTaylor74]

Opinions please!

Would you click on the @youtube thumbnail below, with the title as shown.

If not, why not?
___

Sleeping Bag Liners - Are They Worth It?

[Craig Taylor @CraigTaylor74]

@rickygervais Despite having binge watched Derek on many occasions, this is the one scene where I stop the episode and move onto the next one.

[Craig Taylor @CraigTaylor74]

NEW BLOG POST: I've been offline for a while, here's why... https://t.co/B8z4rc8f54
#newblogpost

[Craig Taylor @CraigTaylor74]

@ParcEirias do you have any plans to undertake a decent resurfacing / repairs / lane repainting of your athletics track?

It clearly looks like the poor relation in comparison to the recent investment in the rugby pitch.

[Craig Taylor @CraigTaylor74]

@ColinSteed Thanks for thinking of me @ColinSteed. I'm looking for more of a Head/Director/VP of CS position at the moment.

[Craig Taylor @CraigTaylor74]

#NPS surveys are taking quite a beating in the #CustomerSuccess world. 🥊

And I agree with that, to a degree... 👇

https://t.co/YEFqmKF4ZT

[Craig Taylor @CraigTaylor74]

🕓 If you're struggling for time as a #CustomerSuccessManager the following process is a great way to identify opportunities to spend your time in a more focussed way.

#CustomerSuccess

https://t.co/1XriTVc1E7

[Craig Taylor @CraigTaylor74]

As a #CustomerSuccessManager it may feel like your goal is to have "happy" clients". 😊

It isn't. 😲

#CustomerSuccess

https://t.co/w4mNaFEckk

[Craig Taylor @CraigTaylor74]

There are some elements of #CustomerSuccess that can change almost overnight, but they're not necessarily the most value adding elements...

https://t.co/4W8E5RGWGN