Subscribe to our free weekly newsletter on crisis communications. Each week we highlight a crisis story in the news or a survey or study with an eye toward the type of best practices and strategies you can put to work each day.
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Our latest: We examine the long statement Albert Manifold issued in response to his firing as BP chair, allegedly for bullying behavior. The execution was a little weak. #CrisisComms
https://t.co/FjmB2O1INr
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Our latest: A chemical leak at a California facility created a dramatic crisis when one of the potential scenarios was an explosion. It was a crisis with ever-changing facts. #CrisisComms
https://t.co/MrvBQqVCgK
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Our latest: We highlight a Harvard Business Review article that argues good data-privacy practices don't just help avoid crises — they can boost business. Communicating is key. #CrisisComms
https://t.co/iZ2yyRxt9X
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Our latest: We look at @Instructure's mostly disappointing #CrisisComms after breaches at its Canvas education-technology platform. The company admits it put fact-gathering before communicating.
https://t.co/Wz4rzmW4Dt
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Our latest: We examine the stream of statements from cruise-ship operator Oceanside Expeditions concerning the possible hantavirus outbreak on one of its ships. #CrisisComms
https://t.co/wY1VGo4J5d
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Our latest: We examine @FedEx's efforts to communicate the need to return to the skies a cargo-jet model grounded after a fatal accident last year experienced by competitor @UPS. #CrisisComms
https://t.co/WJxChtZTE7
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Our latest: We examine how the NYT Co. and its now-former star NFL reporter, @DMRussini, responded to photos showing her possibly violating journalistic ethics. #CrisisComms
https://t.co/mKRtnkRki5
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Our latest: We examine first lady Melania Trump's infamous speech about Jeffrey Epstein from a #CrisisComms point of view. It's hard to judge because we don't know what its purpose was!
https://t.co/73mT4LC0bX
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Our latest: A truckload of stolen KitKat bars gave the brand the opportunity to use humor in its crisis response, which must be done with care and only in the right circumstances. #Crisiscomms
https://t.co/3qv2FMO62R
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Our latest: Kristin Cabot, who was famously caught on camera canoodling with her boss, has been trying to repair her reputation, most recently via an interview with @Oprah Winfrey. #CrisisComms
https://t.co/GwwSqyN62E
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Our latest: We look at the admirable response of the United Farm Workers — the union Cesar Chavez cofounded — to allegations that he sexually abused women and girls. #CrisisComms
https://t.co/wtFrgfnOVf
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Our latest: We explore the use of prediction markets such as @Polymarket and @Kalshi to monitor potential crises and the public reaction to a #Crisiscomms response.
https://t.co/EdkYXNftKV
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Our latest: We discuss a study that shows any anxiety you express when communicating a crisis will be passed along to your stakeholders and harm your efforts. #CrisisComms
https://t.co/Q4qAaxekZW
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Our latest: We look at Hershey's response to the gadfly grandson of its Reese's brand inventor who accuses the company of cheapening the ingredients. #Crisiscomms
https://t.co/2KVhCiJ2ku
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Our latest: The No. 2 leader of the crisis-ridden @MuseeLouvre did an interview with the AP. Instead of reassuring the public, he mostly made excuses. Not a good #CrisisComms approach!
https://t.co/MQla3k5bc7
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Our latest: We highlight the quick #CrisisComms response by the Rhode Island high schools whose players were on the ice rink during a hockey game at which a fatal shooting occurred.
https://t.co/EE8ziU33FX
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Our latest: We examine the #CrisisComms on both sides of the war between @novonordisk and Hims & Hers over their anti-obesity drugs. Last week, Hims announced a new pill and then withdrew it.
https://t.co/d9PS9eRpuu
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Our latest: We highlight a crisis a Honda dealership had when a salesman was caught on video pressuring a customer for a date — or no car for her! #Crisiscomms
https://t.co/4wPZrqFMnr
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Our latest: We examine a study that shows it may be wise to vary crisis messaging depending on the socioeconomic background of the area you're speaking to. #Crisiscomms
https://t.co/P0Ns9ymJl2
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Our latest: We look at @GoldmanSachs' comments in a major article on the ties between the bank's GC and Jeffrey Epstein. #CrisisComms can involve responses to points made in a single article.
https://t.co/cIC2xo8fKE
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