Ask Cross Country Assist UK

Official Cross-country Twitter Page

[becky @beckdeep_]

@CrossCountryUK Hi, how can I get a refund for a 1st Class upgrade for it to then be declassified?

[Ask Cross Country Assist UK @CrossUk38937]

Hi @beckdeep_
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[becky @beckdeep_]

@CrossCountryUK Hi, how can I get a refund for a 1st Class upgrade for it to then be declassified?

[Ask Cross Country Assist UK @CrossUk38937]

@beckdeep_ Hi @beckdeep_
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Ask Cross Country Assist UK @CrossUk38937]

Hi @ohmymilfs
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[gemma🦋 @ohmymilfs]

@CrossCountryUK reason your 22:06 from Macclesfield to Stockport is delayed again?? 🤬 every bloody weekend!!

[gemma🦋 @ohmymilfs]

@CrossCountryUK reason your 22:06 from Macclesfield to Stockport is delayed again?? 🤬 every bloody weekend!!

[Ask Cross Country Assist UK @CrossUk38937]

@ohmymilfs Hi @ohmymilfs
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Ask Cross Country Assist UK @CrossUk38937]

Hi @SoundBiteNE
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Sound Bite North East @SoundBiteNE]

@CrossCountryUK my 16.48 tomorrow has been cancelled Banbury to Birmingham - is there not a rail replacement being laid on??

[Ask Cross Country Assist UK @CrossUk38937]

@SoundBiteNE Hi @SoundBiteNE
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Sound Bite North East @SoundBiteNE]

@CrossCountryUK my 16.48 tomorrow has been cancelled Banbury to Birmingham - is there not a rail replacement being laid on??

[Ask Cross Country Assist UK @CrossUk38937]

Hi
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you
@JoceAndersson

[Joceandersson @JoceAndersson]

@CrossCountryUK
How do I claim a refund for my cancelled train today ? Website links just don’t lead to a claim site.
Cheers
Jocelyn

[Ask Cross Country Assist UK @CrossUk38937]

Hi @JoceAndersson
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Ask Cross Country Assist UK @CrossUk38937]

@JoceAndersson Hi @JoceAndersson
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Stephen Lake @lakesalford]

@CrossCountryUK Their accommodation
Would you let me know how Cross Country are going to compensate?

[Ask Cross Country Assist UK @CrossUk38937]

@lakesalford Hi @lakesalford
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Ask Cross Country Assist UK @CrossUk38937]

@goalman2000 Hi
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[JM @goalman2000]

@CrossCountryUK guys where do I send the taxi receipt since you keep ignoring me

[Ask Cross Country Assist UK @CrossUk38937]

Hi @goalman2000
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[JM @goalman2000]

@CrossCountryUK guys where do I send the taxi receipt since you keep ignoring me

[Ask Cross Country Assist UK @CrossUk38937]

@goalman2000 Hi @goalman2000
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Rose Appleby @rose_appleby]

@CrossCountryUK Hi, I’m trying to buy a ticket DBY-NMP but it’s only giving me “collect at station” option, not eticket. I won’t have time to collect, help!