@LastPassHelp The case was closed with an email from @LastPassHelp with a simple video and some generic information. I did not mention that the one-time password generation failed, but the resetting of a new password failed 12 times. It would not confirm and move on. Could we get on a call?
🤔Created a Support Case for LastPass @LastPassHelp It has been over an hour, and no communications on an urgent issue with my Main Password❓ Where has customer service gone. They are not replying to their own customer support system. No Phone # @LastPassStatus@LastPass
@LastPassHelp Unfortunately, your support is nonexistent, and your process of resetting a password is flakey. It took me over 12 times to request a 1x password and finally get it to stick. Where did your phone support go? How do I report a Bug in your software?
I am just now able to get LastPass up and running with no support from @LastPassHelp. They sent an email late yesterday, and my reply bounced (imagine that 😮). The change password system is flakey, and it took over 12 times to finally work.
😮Can a business afford to be locked out of their passwords for over 2 hours in one day❓How would you deal with @LastPass's non-service response in when you need help?
💥Is customer Service Dead❓ Are you seeing a decline in customer service❓ I wonder what will be the long-term impact of poor to non-existent customer service on businesses when the recession hits full force🤔
Customer service & providing quotes in a timely matter make a difference @themuellerinc. I requested a quote for a small building project 7 days ago & have had no reply from my local Mueller Inc. I have projects that I will be working on in the future (homes, Buildings...) 🤔❓
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