Dear @HDFCERGOGIC I want to add Members and renew my health insurance policy and I am trying to do the same from last 3 weeks but till now member addition is not getting done.
When I sent email to grievance cell every time they are asking for 2 more days to do so.
Dear @HDFCERGOGIC I want to add Members and renew my health insurance policy.
and I trying to do the same from last 2 weeks but till now member addition is not getting done through selfhelp portal.
Kindly resolve my problem as soon as possible.
FYI ref. No. of member 112656954
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@HDFCERGOGIC Many times I have received this type of emails
Dear Mr. Nawaz,
Greetings from HDFC ERGO General Insurance!
This mail is with reference to your request dated 5th June 2026 regarding the member addition at renewal of the policy number xxxx.
@HDFCERGOGIC we are prioritizing this matter to ensure a timely resolution.
Do check out our advanced digital platforms that provide instant assistance for your policy servicing queries:
-WhatsApp – Just send ‘Hi’ to 8169 500 500 and activate the service
@HDFCERGOGIC Please note that this is a temporary system limitation. Once the issue is resolved, we will promptly communicate the renewal details in accordance with regulatory and internal process guidelines.
Thank you for your patience and understanding. Please be assured that
@HDFCERGOGIC We sincerely regret any inconvenience caused. Please be informed that, due to an ongoing system upgrade, we are currently unable to provide the renewal premium amount or generate the renewal payment link.
@HDFCERGOGIC If required I can come to your office in Delhi to do the formalities to add members and renewal of my health insurance policy.
I am fed up with the https://t.co/JGfkcXe0zz
@HDFCERGOGIC I have applied for member addition through selfhelp several times but not received any confirmation email or neither member addition done.
Kindly suggest some other way to do the same.
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Screenshot of order is below 👇🏻
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