CSIA

CSIA is the country’s leading independent customer service organisation. See the world through a customer lens. #customerservice

[CSIA @CSIA_AU]

Congrats to Caroline Maillols from Australian Ethical for being named Best of the Best at the 2024 Australian Service Excellence Awards! Her leadership in transforming the customer experience truly sets her apart. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to the Cherbourg First Nations Service Centre for receiving the 2024 Chairman’s Award! As Australia’s first digital service centre in an Indigenous community, it empowers locals through training and tailored services. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Sal Petroccitto, Customer Service Executive of the Year! As CEO of the National Heavy Vehicle Regulator, he has transformed the organization into a people-centric regulator focused on safety, collaboration, and a seamless experience. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Aveo Group for winning Customer Service Organisation of the Year – Large! With over 12,000 residents across 88 villages, their dedicated team of 1,800 representatives creates vibrant, supportive communities filled with kindness and care. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Centorrino Technologies for being named Customer Service Organisation of the Year – Medium! Their customer-centric approach drives their values and service innovations, ensuring exceptional support and satisfaction. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Bare for winning Customer Service Organisation of the Year – Small! Their innovation to funeral services, including a dashboards and enhanced support, has positively impacted over 30,000 Australians, earning them 2,400+ five-star reviews. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Sydney Water for being named Customer Service Organisation of the Year – Government / NFP! 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Service NSW's Contact Centres for winning Service Excellence in a Contact Centre (Large)! Their commitment to becoming the world’s most customer-centric government shines through with seamless access to services. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to La Trobe Financial's Mortgage Help team for winning Service Excellence in a Contact Centre (Medium)! 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congratulations to HCF’s Provider Services Team for winning Service Excellence in a Contact Centre (Small)! Their dedication to managing calls from the Customer Service Line and Hospital Information Line ensures a positive customer experience. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Riley Burns, Customer Service Advocate of the Year! With 15 years at HP ANZ his energy and 'can-do' attitude have driven success, including the establishment of new HP walk-in and west coast service centers. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congratulations to Katarina Oliveri at Metro Trains Sydney, for being named Customer Service Manager of the Year! With over 20 years of expertise, her leadership and care for her team's development have driven customer satisfaction scores 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Michelle Span of Thryv Australia, the Customer Service Leader of the Year! Her leadership in Client Care fosters a culture of personalized service, ensuring every interaction meets unique customer needs while aligning teams for outcomes. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congratulations to Tabatha Adams of Wilson Security, Customer Service Professional of the Year! As Key Account Manager, her exceptional relationship management and problem-solving skills have enhanced client satisfaction and streamlined processes. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to the Smokeball Client Experience Team for winning Customer Service Team of the Year (Medium)! Your dedication to empowering law firms with exceptional service and lasting client relationships sets a high standard. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Queensland Department of Transport and Main Roads for winning Customer Service Project of the Year – Service Innovation! Their Digital Licence App delivers a secure, seamless experience, setting a new benchmark in service delivery. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Sydney Water for winning Customer Service Project of the Year – Customer Impact! Their Customer Charter, shaped by over 13,000 customers, sets clear expectations and ensures the voice of the customer drives their service. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Unimutual for winning Customer Service Project of the Year – Continuous Improvement! The Unimutual Performance Framework sets a high standard for excellence in member service, driving continuous improvement with real-time insights. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Yarra Valley Water’s Service Experience Team for winning Customer Service Team of the Year (Small)! Your dedication to exceptional service and strong training programs truly sets you apart. 👏 #ASEA2024 #CustomerService

[CSIA @CSIA_AU]

Congrats to Smokeball for winning Customer Service Project of the Year – Service Transformation! The Superb Self-Service initiative, featuring AI-powered search and Smokeball Academy, reduced support queries, allowing for more personalized service. 👏 #ASEA2024 #CustomerService