Claire O'Regan

🌈 VP Customer Experience @nezasatravel | ex-@getJuro ✨ / ex-@Auth0 🦄 / ex-@Google 🔍 | 🏆 Customer Success Leader of the Year Winner

[Gokul Rajaram @gokulr]

AI COLLAPSES THE MIDDLE

I'm hearing all kinds of interesting stories about how startups are restructuring their engineering teams.

One startup (a 15 person eng team) fired 8 engineers who had 2-10 years of experience. So they are now left with 3 engineers with > 10 years of experience (who actually understand the system and know what they're doing) and 4 engineers with < 2 years of experience, who are all vibe coding.

I think every company will come to their own post-AI new normal wrt how the eng team is structured.

[Nezasa @nezasatravel]

🎉TUI Tours Tailor Made Travel Platform is Live in the Netherlands!
Powered by Nezasa's TripBuilder, TUI's platform enables travel agents to create fully personalised itineraries tailored to their clients' preferences. Read more: https://t.co/LOsz5KNfks
#TravelTech #TUI #Nezasa

[Claire O'Regan @CSMhero]

What a welcome! 🫶 🎉

"Claire joins @getconduktor to take [our] commitment further. Together, we're shaping a complete customer journey. Anticipating and exceeding needs, our goal is to support our users wherever they are in their Kafka adoption."

https://t.co/zLQS3D78Km

[Claire O'Regan @CSMhero]

🎬 I spoke to the team at @CsmPractice recently on building 🏆 award winning 🏆 CSM teams.

⏬ Full video below ⏬

[CSM Practice @CsmPractice]

This is a great video on how Claire O'regan, Director of Customer Success at Juro, built a dynamic award winning team.

Click here to access the full video. https://t.co/pIuTQydUIm

#customersuccess #awardwinner #employeeretention

[Claire O'Regan @CSMhero]

@CsmPractice 🏆 Thanks for sharing! Great to speak in person! 🏆

[Claire O'Regan @CSMhero]

🗓 Great CS teams recognise that customers who reach value quickly are most likely to be successful in the long term.

🎧 I spoke to @anikazubair_ from the Customer Success Channel on how long it should take to get up &amp; running with a new tool.

https://t.co/O95jf2Ce7y

[Claire O'Regan @CSMhero]

A while back, I chatted about User Adoption with @hgg101 at Another DAM Consultancy. Here's the resulting episode of the *User Adoption podcast* - with a strong focus on #customersuccess challenges and opportunities!

https://t.co/dckAbg2aQU

[Richard Mabey @RMabey]

We obsess about our customers at @GetJuro. A huge reason for that is @CSMhero’s leadership.

Super proud that last night she won CS leader of the year at the @ExcellenceInCS awards 🥇

[Claire O'Regan @CSMhero]

I've been shortlisted for Customer Success Leader Of The Year at the @ExcellenceInCS awards! 🍾 🎉

This is the world's first awards program dedicated to recognizing the #bestincustomersuccess Congrats to all finalists - see you at the gala!😁

https://t.co/KeSqreqcib

[The Customer Growth Awards @ExcellenceInCS]

After a thorough review of nominations, our judges have selected the 2022 EMEA Customer Success Excellence awards shortlist. Winners will be announced live at our awards ceremony on June 15th in London https://t.co/HWJ0yVGX3P #customersuccess #awards

[Claire O'Regan @CSMhero]

Excellent sessions all day today at the @GetJuro Scaleup Legal Leadership Forum #SLLF

[Juro @GetJuro]

Let's go let's go - we're learning how to build high-performing teams with legal at Revolut, Yoto, Pixel Unlimited and Babylon Health🚀 #SLLF

[Juro @GetJuro]

Rev ops and legal working together to close more revenue? Sounds like a deal desk 😎

Find out everything you need to know about creating a deal desk in this explainer 👇

https://t.co/XhOT57xUpl

[Juro @GetJuro]

How can legal create processes that stand the test of time?

Sophie Salisbury, head of legal at @appearhere, created a standardized enterprise contract for the company’s Pro platform - find out how she did it in our blog.

#contracts #legalops

https://t.co/zZ6PK3EjZb

[Claire O'Regan @CSMhero]

Does your #CustomerSuccess team have a career map to attract talent and establish a clear route of progression?

I shared some insights with @mentorcruise on why career maps really matter for customer success roles and how you can establish your own.

https://t.co/bjRZSynwgt

[Juro @GetJuro]

😩 Lawyers don't need to approve *every* contract, but depending on the contract's values, they REALLY need to approve certain contracts.

😌 Set conditional approvals in Juro so the value of a field (like a dollar value or duration) triggers a specific approval route. #legaltech

[Christoph Janz 🕊 @chrija]

Huge congrats, @RMabey @pkoval &amp; everyone at @GetJuro! Excited for the next part of the journey. :)

[Claire O'Regan @CSMhero]

@ravsterd Click here to get your copy: https://t.co/yNpKFlnsCF

[Claire O'Regan @CSMhero]

A couple of months ago I helped Hook with their research on customer success metrics.

They spoke to over 100 CS professionals (including @ravsterd) to understand the state of play in data-driven CS.

👇 Interested?! Link to the report in comments 👇

[Juro @GetJuro]

What if your contracts could connect with 4,000+ apps? They can now, in Juro - thanks to our @Zapier integration ⚡

Save chunks of time, and give visibility to end users - no code required 🙌

Find out more here: https://t.co/VPb11czwL7

#legaltech #legalops

[Claire O'Regan @CSMhero]

"Implementing a right to disconnect policy doesn’t need to involve a huge, disruptive project. Instead, it’s important to focus on committing to small, consistent behaviours internally and to look at what works, and more importantly, what doesn’t."

[OpenView @OpenViewVenture]

An “always on” environment leads to burnout, disengagement, and can fracture relationships between people and their coworkers.

🌟 What can your company do to protect your employee's right to disconnect?

Here's what @CSMhero at @GetJuro has to say 👉 https://t.co/VO5R9JGO7s