Cube

Director, WellPlayed!™ | IT consultant, entrepreneur, student, part-time philosopher, freelance author, (motor)biker, wannabe footballer, and and and...

[Cube @CubeAslam]

@CBDUAE @CBDUAE I really do not have the patience, time, and/or money to go through your TOLLED IVR call center again! So please action this ASAP!! Request# is SCCC25020446619

[Cube @CubeAslam]

@CBDUAE your support team email-ed me to say they couldn't reach me for my CC cancellation request, so I must go via the call center - AGAIN! Its the 2nd time within a month! its ridiculous to just try to call the customer twice within 30 minutes and declare him 'Unreachable'!

[Cube @CubeAslam]

@CBDUAE This is the 2nd time I've had to log a card cancellation request. Because your team called me several days after they were supposed to, I'd to travel and couldn't take calls. PLEASE IMMEDIATELY arrange to call me and cancel my card!! Request# is SCCC25020446619.

[Cube @CubeAslam]

What exactly is going on @CBDUAE?? What's the status of my card cancellation request??! (SCCC25010953351).. When will it finally be processed?!! 😡

[Cube @CubeAslam]

@CBDUAE Why (and HOW!) is your customer support experience consistenly so horribly poor??? I filed a card cancellation request 2 days back and was told by the bot that I will receive a call back within 4 working days. Today I got an SMS stating I will get a call back in 7 days!!

[Cube @CubeAslam]

@CBDUAE @RizEhmed And so this saga continues! No action yet! Just how callous is this Call Centre team that you're referring to @CBDUAE??

[Cube @CubeAslam]

@CBDUAE and yet again.. It is AN ABSOLUTE PAIN getting through to anybody on your TOLLED Customer support line! And when I choose the callback option while holding, that too leads to nothing! Will you please arrange for an urgent call back to me, PLEASE!

[Cube @CubeAslam]

@CBDUAE @RizEhmed @CBDUAE when will your "as soon as possible" ACTUALLY come to pass?? It's been 3 weeks since my original complaint, and your absolute apathy towards customer grievances is on full public display here! BEWARE of banking with CBD folks!

[Cube @CubeAslam]

@CBDUAE @RizEhmed My request for a supplementary credit card has been denied multiple times, without any reason or justification provided! I need a call back to clarify the situation ASAP! I'll share my contact details again in DM!

[Cube @CubeAslam]

@CBDUAE ok.. and nothing yet!

[Cube @CubeAslam]

@CBDUAE Hi again.. STILL no one from CBD has yet contacted me! Can you please expedite???

[Cube @CubeAslam]

@CBDUAE No one has contacted me yet, can you please escalate this matter internally and arrange for the call back??

[Cube @CubeAslam]

@eAndUAE It's got nothing to do with my specific account - it's the way your system depletes prepaid minutes' balances - it affects ALL your prepaid customers! You absolutely need to fix this - yesterday!

[Cube @CubeAslam]

@eAndUAE, I'm incredibly frustrated with the way you exhaust local minutes' balances on prepaid lines! WHY are minutes being consumed from the newest pack that was purchased, even though they expire much later than the older pack! 😡 This is plain cheating/daylight robbery! 😡

[Cube @CubeAslam]

@eAndUAE_Care

[Cube @CubeAslam]

@CBDUAE You've given me the same canned response for two months now.. Can you please take some REAL action this time??!

[Cube @CubeAslam]

@CBDUAE it's been 3 weeks now since you've been arranging the call back from your team - and I've been exceedingly patient over DMs.. How long does it really take for ONE CALL to be arranged?!! 😡

[Cube @CubeAslam]

@CBDUAE I am STILL waiting for the call back!! I've wasted SIGNIFICANT amounts of money holding when calling your TOLLED support line, and haven't been able to cancel my credit card YET!! NEVER BANKING WITH CBD AGAIN! HORRENDOUS CUSTOMER SERVICE!!

[Cube @CubeAslam]

@CBDUAE Nope, absolutely FALSE! You haven't addressed anything! I hold 2 CBD cards and the one I'm trying to cancel has nothing outstanding. Also, for the past several weeks I've complained about having to call a TOLLED line for BASIC banking services! So no, nothing "addressed"!

[Cube @CubeAslam]

@emiratesislamic hi.. Your mobile app is incredibly problematic, keeps logging users out and the biometrics login doesn't stay on! I want to cancel a credit card, how do I go about it??