I am frustrated by your customer care support team; your support team is fooling customers in their way. They didn't have the answer to customer complaints. They just said, "We cannot share more details on your complaints."
What is this? @amazonIN@amazon
I am running a small IT services business in Delhi, India, and providing hardware, software, and technical services to my clients, which we have in Delhi-NCR.
I bought a Lenovo Legion Slim 5 laptop from @amazonIN on 14th April 2025, and it cost around 110,990/- paid as an advance. The laptop I received on 16 April 2025 is used and defective, and the warranty period for the new laptop has expired.
I raised a complaint with @amazonIN customer care to return my product and refund my money.
But they denied it and took 4 days to investigate the issue. On 25th April, the investigation is completed, and they offer me two options: 1. return the laptop and take a refund or 2. replacement.
I chose the first option and a refund of my money.
They arranged a return pickup schedule for 26 April 2025. When no one contacted me, their pickup team mentioned it, and the customer refused to return the product.
I called customer care again on 27 April 2025. Now the customer care team said that we can arrange 2 return pickups for 28 April 2025. I waited the whole day for the executive, but again they mentioned the same thing: "Customer refused to return the products.
I called Customer Care for the 3rd time on 29 April 2025, and again, the same thing. They booked a return pick-up for 30 April 2025; this time, the laptop was picked up at the last moment in the evening. This is not a coincidence," I think.
After that, the Amazon team said this: This will take 13 days to refund your money. I waited for 13 days, but did not get any solution from @amazonIN
I have sent the email to your senior team member, but no response. This is not acceptable from a big e-commerce company like @amazonIN, where the whole world relies on you.
Order details are below :
Order #171-8645504-3469166
Supporting documents and a screenshot are attached. Call records and video are also available.
@CMODelhi
#rapido waalo ko lagta hai yehi option hai public ke pass.
100/- rupees for 2.8km ?
Maybe it's a downfall for #rapido or other brands will take over..
Sudhar jao, #public sab jaanti hai kab kisko down karna hai or kisko up karna hai.
@amazonIN@amazon@AmazonHelp@PMOIndia@CMODelhi@JeffBezos
I am frustrated by your customer care support team. Your support team is fooling customers. They didn't have the answer to customer complaints. They said, "We cannot share more details on your complaints." What is this?
@amazonIN@amazon
I am running a small IT services business in Delhi, India, and providing hardware, software, and technical services to my clients, which we have in Delhi-NCR. I bought a Lenovo Legion Slim 5 laptop from
@amazonIN
on 14th April 2025, and it cost around 110,990/- paid as an advance. The laptop I received on 16 April 2025 is used and defective, and the warranty period for the new laptop has expired. I raised a complaint with
@amazonIN
customer care to return my product and refund my money. But they denied it and took 4 days to investigate the issue. On 25th April, the investigation is completed, and they offer me two options: 1. return the laptop and take a refund or 2. replacement. I chose the first option and a refund of my money. They arranged a return pickup schedule for 26 April 2025. When no one contacted me, their pickup team mentioned it, and the customer refused to return the product. I called customer care again on 27 April 2025. Now the customer care team said that we can arrange 2 return pickups for 28 April 2025. I waited the whole day for the executive, but again they mentioned the same thing: "Customer refused to return the products. I called Customer Care for the 3rd time on 29 April 2025, and again, the same thing. They booked a return pick-up for 30 April 2025; this time, the laptop was picked up at the last moment in the evening. This is not a coincidence," I think. After that, the Amazon team said this: This will take 13 days to refund your money. I waited for 13 days, but did not get any solution from
@amazonIN
I have sent the email to your senior team member, but no response. This is not acceptable from a big e-commerce company like
@amazonIN, where the whole world relies on you.
Order details are below:
Order #171-8645504-3469166. Supporting documents and a screenshot are attached. Call records and video are also available.
Please help us receive my funds as soon as possible. I am helpless with the Amazon customer care support team.
Mam, i understand about the process. but this process is taking too much time. as per amazon refund policy it will done within 13 days but now 29 Days have been pass and still not have satisfied answered from your team. they just sent me an email after 2 days. but where customer wrong? why customer suffer in between?
I am frustrated by your customer care support team; your support team is fooling customers in their way. They didn't have the answer to customer complaints. They just said, "We cannot share more details on your complaints."
What is this? @amazonIN@amazon
I am running a small IT services business in Delhi, India, and providing hardware, software, and technical services to my clients, which we have in Delhi-NCR.
I bought a Lenovo Legion Slim 5 laptop from @amazonIN on 14th April 2025, and it cost around 110,990/- paid as an advance. The laptop I received on 16 April 2025 is used and defective, and the warranty period for the new laptop has expired.
I raised a complaint with @amazonIN customer care to return my product and refund my money.
But they denied it and took 4 days to investigate the issue. On 25th April, the investigation is completed, and they offer me two options: 1. return the laptop and take a refund or 2. replacement.
I chose the first option and a refund of my money.
They arranged a return pickup schedule for 26 April 2025. When no one contacted me, their pickup team mentioned it, and the customer refused to return the product.
I called customer care again on 27 April 2025. Now the customer care team said that we can arrange 2 return pickups for 28 April 2025. I waited the whole day for the executive, but again they mentioned the same thing: "Customer refused to return the products.
I called Customer Care for the 3rd time on 29 April 2025, and again, the same thing. They booked a return pick-up for 30 April 2025; this time, the laptop was picked up at the last moment in the evening. This is not a coincidence," I think.
After that, the Amazon team said this: This will take 13 days to refund your money. I waited for 13 days, but did not get any solution from @amazonIN
I have sent the email to your senior team member, but no response. This is not acceptable from a big e-commerce company like @amazonIN, where the whole world relies on you.
Order details are below :
Order #171-8645504-3469166
Supporting documents and a screenshot are attached. Call records and video are also available.
@CMODelhi
Dear @amazonIN@amazon@AmazonHelp
I am not getting any solutions from your side. I am literally stuck between you and your so-called special team. No one answered me, instead making excuses.
worst support ever faced. No transparent window for the customer. No office in Delhi where I can visit personally. fake commitment by @amazonIN@amazon
I am frustrated by your customer care support team; your support team is fooling customers in their way. They didn't have the answer to customer complaints. They just said, "We cannot share more details on your complaints."
What is this? @amazonIN@amazon
I am running a small IT services business in Delhi, India, and providing hardware, software, and technical services to my clients, which we have in Delhi-NCR.
I bought a Lenovo Legion Slim 5 laptop from @amazonIN on 14th April 2025, and it cost around 110,990/- paid as an advance. The laptop I received on 16 April 2025 is used and defective, and the warranty period for the new laptop has expired.
I raised a complaint with @amazonIN customer care to return my product and refund my money.
But they denied it and took 4 days to investigate the issue. On 25th April, the investigation is completed, and they offer me two options: 1. return the laptop and take a refund or 2. replacement.
I chose the first option and a refund of my money.
They arranged a return pickup schedule for 26 April 2025. When no one contacted me, their pickup team mentioned it, and the customer refused to return the product.
I called customer care again on 27 April 2025. Now the customer care team said that we can arrange 2 return pickups for 28 April 2025. I waited the whole day for the executive, but again they mentioned the same thing: "Customer refused to return the products.
I called Customer Care for the 3rd time on 29 April 2025, and again, the same thing. They booked a return pick-up for 30 April 2025; this time, the laptop was picked up at the last moment in the evening. This is not a coincidence," I think.
After that, the Amazon team said this: This will take 13 days to refund your money. I waited for 13 days, but did not get any solution from @amazonIN
I have sent the email to your senior team member, but no response. This is not acceptable from a big e-commerce company like @amazonIN, where the whole world relies on you.
Order details are below :
Order #171-8645504-3469166
Supporting documents and a screenshot are attached. Call records and video are also available.
@CMODelhi
“Let’s hope this harvest season brings the best for the world. Happy Baisakhi to all”
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