CUCallCenterConference

For 20+ years, the National CU Call Center Conference has helped CX professionals solve day-to-day issues while creating maps for long-range planning.

[CUCallCenterConference @CUCXConference]

.....and that's a wrap for #NCUCCC22!
Thank you ALL!

[CUCallCenterConference @CUCXConference]

@AMCTechnology Thank you so much for coming @AMCTechnology!

[CUCallCenterConference @CUCXConference]

Thank you to all of the attendees, strategic partners, and beyond that were at the NCUCCC this year!
We couldn't do it without you!
See you next time.
#NCUCCC22

[CUCallCenterConference @CUCXConference]

General Session – 11am – Nic Silva, @NuanceInc
Can Fraud Prevention & Member Experience Co-Exist?
A little friction is a good thing for fraud prevention. But if there’s too much, member experience can take a hit while increasing Average Handle Time. #NCUCCC22

[CUCallCenterConference @CUCXConference]

Join us at 10am – @MBawn, @avtex
Humanizing the Digital Experience
Presented by Mike Bawn, Avtex’s Executive Director of Digital Transformation

#NCUCCC22

[CUCallCenterConference @CUCXConference]

Demo – 9:45 am
Gamification
Together we will look at how @Genesys Cloud WEM can help you get the most out of the features in front of you. Employees love to be their best; see how this all-in-one product can put these metrics at their fingertips.
#NCUCCC22

[CUCallCenterConference @CUCXConference]

Join usinter
How Credit Unions are Leveling-Up Member & Employee Experience with Artificial Intelligence

#NCUCCC22

[CUCallCenterConference @CUCXConference]

Meet @srinivasnjay!
Srinivas led a digital strategy from scratch for a financial institution to scale it to several billion in assets. He also spent over a decade on Artificial Intelligence research during his master’s degree and work at Microsoft
#NCUCCC22

[CUCallCenterConference @CUCXConference]

Good morning from Las Vegas!
Join us at the Networking Breakfast at 8am – Sponsored by @interfaceAI
#NCUCCC22

[Glia @GliaInc]

Think #Boomers & #GenX are #tech averse? Turns out all generations seek solutions that simplify #engagements and enhance the #CustomerExperience #CX are broadly accepted by every age group. https://t.co/Xoo4FNuTzI

[Velera @WeAreVelera]

According to the October 2022 edition of the PSCU #Payments Index, for the fifth consecutive month, the Entertainment sector was one of only two sectors that had double-digit, year-over-year growth in #debit purchases. https://t.co/yWJQGZEuKu #CreditUnions #ConsumerSpending

[CUCallCenterConference @CUCXConference]

@Topgolf Las Vegas – 5:30pm
Birdie Bar & Lounge
(4627 Koval Lane, Las Vegas, NV 89109)
This networking event includes a barbeque dinner, fun drinks, and golf games for all skill levels.
#NCUCCC22

[CUCallCenterConference @CUCXConference]

Round Table Discussions – 3:45pm
It’s here! Time to share best practices happening in your call center with your peers. Our roundtables topics will be pulled from the community conversations.
#NCUCCC22

[CUCallCenterConference @CUCXConference]

Breakout Sessions – 3pm – @avtex, @NuanceInc, & @WeArePSCU

#NCUCCC22

[CUCallCenterConference @CUCXConference]

General Session – 2pm – @injixo
From Branch to Contact Center Staffing Essentials
Staffing a contact center to ensure a satisfying member experience means managing by the numbers.
#NCUCCC22

[CUCallCenterConference @CUCXConference]

General Session – 1pm – Martin Castro, @Vonage
Re-imagining the Member Experience: How Technology Helps You Meet Challenges
#NCUCCC22

[CUCallCenterConference @CUCXConference]

What an awesome way to kick this year off!
Thank you @mitzvahs!
#NCUCCC22

[CUCallCenterConference @CUCXConference]

Networking Lunch Sponsored by @LinkLiveAI! Thank You!
#NCUCCC22

[CUCallCenterConference @CUCXConference]

General Session – 11:15am – Charlie Goll & Mark Gambale, @LinkLiveAI
Can Artificial Intelligence Help Bridge the Staffing Shortage Gap?