Rachel Pilaka

More than a home-maker...less than a traveller. Also, a writer, heavily intoxicated by chai.

[Rachel Pilaka @CuttingPilaka]

@ola_supports @romandsouza Ok. I am done trying to contact you guys. Thank you for so blatantly ghosting a customer who reached out for a genuine scam like situation. @Olacabs @ola_supports @Ola_Mumbai @romandsouza @bhash

[Rachel Pilaka @CuttingPilaka]

@ola_supports I don't understand this...has my query on the last mail been addressed? Can I have someone from Ola Support call me so I can shut this conversation once and for all? @romandsouza

[Rachel Pilaka @CuttingPilaka]

@ola_supports Can I get some update on this? I have tweeted to you? DM's yoy on Instagram and replied to your Support team's email with the solution provided. Why is there radio silence on this?

[Rachel Pilaka @CuttingPilaka]

@ola_supports @romandsouza Please stop with pre-meditated auto responses!!!!

[Rachel Pilaka @CuttingPilaka]

@romandsouza @ola_supports @Olacabs @Ola_Mumbai @bhash This is a new scam coming to light.

People who want to pay upfront and don't have cash, use Gpay, which is affiliated with Ola. And drivers take advantage of this by giving wrong QRs at the beginning and then go Awol.

[Rachel Pilaka @CuttingPilaka]

@ola_supports It has been over 48 hours since I've sent the required documents. Why is this taking so long? I need a call from your team explaining the reason for the delay. @Olacabs @Ola_Mumbai @romandsouza

@bhash

[Rachel Pilaka @CuttingPilaka]

@Olacabs @Ola_Mumbai @ola_supports
I have been trying to get in touch with you for over 24 hours. But your user interface and pre-assigned prompts are absolutely useless and do not help the issue I am facing.

Posting my issue in the next tweet. @romandsouza

[Rachel Pilaka @CuttingPilaka]

@Olacabs @Ola_Mumbai @ola_supports Awaiting a response. Have sent my documents almost 24 hours ago on the mail sent by you.

[Rachel Pilaka @CuttingPilaka]

CRN 9129007846 Driver : Deepak Chaudhari So called rating - 4.9 stars!

[Rachel Pilaka @CuttingPilaka]

@Olacabs Thank you. But this needs to be expedited. And I need a call from that team as soon as possible.

[Rachel Pilaka @CuttingPilaka]

@Olacabs @Ola_Mumbai

[Rachel Pilaka @CuttingPilaka]

This is just plain pissing off. And worse is your so called customer friendly support department. It's a joke at the least. Please call me. I need my money back. And only you can track this driver of yours. Sending you the details

[Rachel Pilaka @CuttingPilaka]

@Olacabs @Ola_Mumbai

[Rachel Pilaka @CuttingPilaka]

on 2nd February 1.22am I travelled from Churchgate to Chembur Shell Colony. my payment (unfortunately was CASH) I used the cab driver's QR Code for the payment of Rs. 660. But on trying a couple of times it didn't go through...

[Rachel Pilaka @CuttingPilaka]

I need a call from you asap.
@Olacabs
@Ola_Mumbai
@ola_supports

[Rachel Pilaka @CuttingPilaka]

This is no longer JUST about the money, but now it is the audacity of such drivers you hire to act smug and think they can get away with anything at your company.

[Rachel Pilaka @CuttingPilaka]

This is a driver hired by your esteemed brand / company to serve and help consumers like us. So I need a conversation and a solution from someone at OLA to asap

[Rachel Pilaka @CuttingPilaka]

The payments have gone through. It's been 2 days. After assuring me yesterday that he would send me the money back, Rs.1900. He stopped answering my calls, and blocked my number.

[Rachel Pilaka @CuttingPilaka]

Finally he gave me an alternate number and that payment of Rs. 660 went through. Since I wasnt sure about the other payments, due our bank processing nightmares, I was skeptical of the amount...