CX_Prof.

Customer Experience (#CX) aficionado & Voice of the Customer (#VoC) champion.

[CX_Prof. @CX_Agility]

@UniversalORL we need to give a huge #UOFISTBUMP on behalf of Michael Kimbrauch! He gave us an amazing experience at Race Through New York and I can't thank him enough! Great team members that care about providing a truly memorable customer experience are hard to find! Keep him!

[CX_Prof. @CX_Agility]

It's time to roll up your sleeves 💪 https://t.co/sbTeMvoSgf via @nbcnews 10th I

[Franklin Madison @frnklnmadison]

Our Stamford, CT office recently enjoyed a Spring Break happy hour! #SpringBreak #FranklinMadison #SmarterMarketing

[Franklin Madison @frnklnmadison]

Franklin Madison is excited to announce that we've been accredited by the Better Business Bureau with an A+ rating. #BBB #FranklinMadison

[CX_Prof. @CX_Agility]

Hear how you can elevate the customer experience at your bank! #SmarterMarketing #FranklinMadison #CustomerExperience

https://t.co/MVU8yKrdVt

[Franklin Madison @frnklnmadison]

Hear from Norman Brown on how to elevate the customer experience at your bank. #SmarterMarketing #FranklinMadison #CustomerExperience

https://t.co/4zaMtSEhgF

[CX_Prof. @CX_Agility]

https://t.co/mJ1ZMYFljq

[Pypestream @Pypestream]

"Use of AI by customer service teams is projected to increase by 143 percent 📈 over the next 18 months." @ValaAfshar explains how #AI augments human agents while increasing customer satisfaction 🙌. #customerexperience https://t.co/adOxt0d5GY

[Franklin Madison @frnklnmadison]

We are pleased and proud to announce the final step of transformation in becoming an independent company is complete. We are now - Franklin Madison. https://t.co/NEmMDE418Y #smartermarketing #franklinmadison

[CX_Prof. @CX_Agility]

Improving a Bank’s Efficiency Ratio with Insurance:
Operating a bank is expensive. The costs can be overwhelming after considering all the reasonable costs incurred with the administration of managing the flow of money for customers.
https://t.co/oa5E0ZZ0HR

[CXPA @CXPA_Assoc]

CX Professionals come together May 15-16 for the CXPA Insight Exchange https://t.co/4BDKzlxscN in Salt Lake City. One of the sessions during the event is the Unwound Session. Opt into a conversation around specific challenges & advancements in the profession. #IE2019 #CX

[Franklin Madison @frnklnmadison]

Learn why your credit union should adopt collaborative analytics today. #FranklinMadison #SmarterMarketing

https://t.co/OnRz4fBODG

[Franklin Madison @frnklnmadison]

Our very own Stephen King talks with CU Broadcast about the benefits of Franklin Madison's new digital term life insurance solution. Take a few minutes to hear about this exciting new offering! #SmarterMarketing #LifeInsurance #FranklinMadison

https://t.co/fCZqSo4LrV

[Franklin Madison @frnklnmadison]

We asked our associates what Courage, one of our core values, meant to them. Here's what Joey Staley has to say...

[Franklin Madison @frnklnmadison]

Did you know April is Financial Literacy Month? Did you know that Financial Security plays a big part in it? Contact us today to learn more about how we can help provide your bank customers or credit union members with peace of mind through valuable insurance offerings.