CX TouchPoints Group

We are a leading Customer Experience organization. Delivering high value customer experience consultancy #CustomerExperience #CX #Africa

[CX TouchPoints Group @CXTouchpoints]

Great leadership builds great customer experiences.
At CX Touchpoints, we believe the future of CX in Africa will be shaped by collaboration, innovation, and shared purpose.
Learn more at https://t.co/q3mQYgGxl2
#CXLeadership #AfricaCX #CXTouchpoints

[CX TouchPoints Group @CXTouchpoints]

Is Africa’s public sector ready for a CX revolution?
The journey to exceptional citizen service starts with leadership, innovation, and collaboration. Let’s drive the change together!
Learn more at https://t.co/q3mQYgGxl2
#PublicSector #CustomerExperience #CXTouchpoints

[CX TouchPoints Group @CXTouchpoints]

International Customer Service Week isn’t just a celebration ; it’s a strategic chance to strengthen service excellence, culture, and customer focus.

Will your team be part of it this October?

learn more at https://t.co/q3mQYgGxl2
#CustomerExperience #CXTouchpoints

[CX TouchPoints Group @CXTouchpoints]

“Customer experience is the next competitive battleground.”
In a world where products are similar, experience is what sets you apart. How your customers feel matters more than ever.

#CXDifferentiator #ExperienceMatters #CustomerLoyalty #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

What’s holding your customer experience back?
Every organization faces CX roadblocks—data, culture, tools, or leadership. Identifying yours is the first step toward transformation.

#CustomerExperience #CXLeadership #CustomerCulture #CXTools #CustomerInsight #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

From good service to great experience
“Customers may forget what you said, but they will never forget how you made them feel.”
Elevate your customer experience.
Learn more at https://t.co/kYl7LKBUSa
#BeyondService #ExperienceMatters #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

Are you hearing your customers, or just collecting responses?

🔑 3 Key Focus Areas:
• Go beyond surveys
• Turn insights into action
• Measure what matters

#VoiceOfTheCustomer #CustomerInsights #FeedbackThatMatters #CustomerListening #CustomerLedGrowth #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

🚀 Did You Know? The Global CX Index Reveals What Drives Customer Happiness!

The Global CX Index breaks it down into 21 key factors, from speed to empathy, and shows EXACTLY how each one impacts satisfaction.

Learn more: https://t.co/goPnIKZdqU

#CXTouchpointsGroup #gCXIndex

[CX TouchPoints Group @CXTouchpoints]

🌟 Happy Labour Day!
Today, we celebrate the people behind every great customer experience.
Your work builds loyalty, trust, and growth.
👏 Thank you from CX Touchpoints Group.
#LabourDay2025 #CXExcellence #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

The Africa CX Leaders Forum
Not just an event.... the future of CX in Africa redefined....
👥 Meet people like you
💡 Learn things that matter
🔥 Go back ready to lead change!
🎟 Register now https://t.co/3L9KCaJ1As
#CXInAfrica #BeThere #Kigali2025 #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

Africa CX Leaders Forum
Changing the CX Narrative on the continent.
Learn more https://t.co/3L9KCaJ1As
🔥 Don’t miss this!
#Kigali2025 #CXInAfrica #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

📸 Remember These Moments? From vibrant panels to powerful networking…
Last year’s forum left lasting memories. This year will be even bigger.
Don’t miss out 👉 https://t.co/OkqrdO6WbG
#CXThrowback #AfricaCX2025 #CXTouchpointsGroup #AfricaCXLeaders

[CX TouchPoints Group @CXTouchpoints]

Africa’s brightest minds in customer experience (CX) coming together to tackle the continent’s biggest CX challenges.
📍 Kigali, Rwanda | 🗓️ Sept 11–12
Free Registration 👉 https://t.co/OkqrdO6WbG
#AfricaCX2025 #AfricaCXLeaders #CXThrowback #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

Customers don’t expect you to be perfect. They expect you to fix things when they go wrong -Donald Porter
#CustomerService #CustomerSupport #CustomerCare #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

The problem is not only the experience but most often the expectations customers had before coming to you?
-Kpunsa Mbinkar
#QuoteOfTheDay #CustomerExperience #CustomerService #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

💡 Turn customer feedback into business success!
Use Voice of the Customer Transformation to improve services.
📈Book a session to Learn how: https://t.co/qCuLudnnGy
#VoC #CustomerFeedback #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

🎯 Hire the right talent to build your dream CX team!
Let our Placements and Talent Hunt services find the best candidates for you.
🌟 Start hiring: https://t.co/EKUPzOCV3q
#Talent #CustomerServiceJobs #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

📊 Happy employees = Happy customers!
Boost workplace satisfaction with Employee Experience Management solutions.
💡 Book a session to get started: https://t.co/xZc5Cmfvwi
#EmployeeExperience #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

✨ Upgrade your customer service skills!
Join our Customer Experience Training and take your CX to the next level.
📩 Enroll today: https://t.co/NoNDV60QwH #CXTraining #CXCertifications #CXTouchpointsGroup

[CX TouchPoints Group @CXTouchpoints]

🔧 Enhance customer interactions with the right tools!
Our CRM and CX Tools help businesses create seamless experiences.
📅 Explore now: https://t.co/TXB223lUAQ
#CRM #CXTechnology #CXTools #CXTouchpointsGroup