cyclomania84

I love books. And tea. And crafts. And cooking.

[cyclomania84 @Cyclomania84]

@LidlGB Just sent that now

[cyclomania84 @Cyclomania84]

@LidlGB Any idea why I don't get the advent calendar coupons on the Lidl Plus app? I can see the tile getting me to the T&Cs but not the actual coupons. Asked a friend and they don't get them either. I feel like I'm missing out 😞

[cyclomania84 @Cyclomania84]

@LidlGB Thank you, just sent you a message! :)

[cyclomania84 @Cyclomania84]

@LidlGB Clearly you're selective on who's getting the coupons as well as who you reply to. Shame.

[cyclomania84 @Cyclomania84]

Any advice?

[cyclomania84 @Cyclomania84]

@AskVirginMoney I haven't had the patience to be in the queue for 2 hours... There is still a balance which is the compensation you paid me and the interest you charged me on it. So I suspect I can't close it until that's been taken off?!

[cyclomania84 @Cyclomania84]

@AskVirginMoney Why is my complaint being ignored? I sent several emails in the past 6 weeks or so and still no response. And you're still charging me interest for not taking off compensation you paid me from my outstanding balance. Can someone look into this please.

[cyclomania84 @Cyclomania84]

@AskVirginMoney I received one reply asking for more details after further emails-which I provided nearly 4 weeks ago. Nothing since despite two chasers! I just want to close the account, I repaid what I owe but it's starting to impact my credit score due to your poor customer service.Outrageous

[cyclomania84 @Cyclomania84]

@AskVirginMoney What should I do to get this resolved? I have transferred any outstanding balance to another card, only the compensation and the interest is left on that card now. I just want to get it resolved which is difficult when I'm being ignored.

[cyclomania84 @Cyclomania84]

@AskVirginMoney Nothing at all since early August! I don't know why, my previous complaint was dealt with eventually but this one just seems to go into the ether and disappears. I honestly don't know what else I can do as I'm just being ignored!

[cyclomania84 @Cyclomania84]

@AskVirginMoney Still nothing despite one team emailing another team. How? I filled in the complaints form online as well. Nothing. No letter, no email, no call. Why is my complaint being ignored? I'm nearing 3rd month of being charged interest because of your incompetence. I want this resolved.

[cyclomania84 @Cyclomania84]

@AskVirginMoney I called back on the number you gave me and they now emailed the customer relations dept (who your website says to email with complaints) because they actually can't access complaints or see where these are at. Never experienced anything the like. Unbelievable.

[cyclomania84 @Cyclomania84]

@AskVirginMoney I called them and they said they can't help me. I've been put through twice now and I'm back to normal customer services who from experience have absolutely no clue and can't help. Wait time 50 minutes. This is a joke.

[cyclomania84 @Cyclomania84]

@AskVirginMoney I didn't receive anything, nor did I for my initial complaint for which I received the compensation (and are now being charged interest on). I will call the complaints team asap but having called your customer service before I'm not hopeful to be honest.

[cyclomania84 @Cyclomania84]

@AskVirginMoney Thank you, I will try that. Are they open over the weekend as well or just weekdays? My complaint was not even acknowledged as promised in the automatic reply which states 5 days. I had absolutely nothing and you keep charging interest.

[cyclomania84 @Cyclomania84]

@RoyalMailHelp I sent you a DM

[cyclomania84 @Cyclomania84]

@RoyalMailHelp you attempted to deliver a parcel on Wed when I wasn't home. It now says "Pending" on the tracking. Tried to change it to collect from Post Office but none of the options are available. No re-delivery has been attempted and no card was left. How do I get my parcel?

[cyclomania84 @Cyclomania84]

@MissMcKayMusic @AskVirginMoney I was waiting for about 90 minutes (said wait time is 64) to be told I have to call back in the morning because no manager was available. If I have to explain a @AskVirginMoney employee how their statements and repayments work, it's worrying. Never experienced anything like it.

[cyclomania84 @Cyclomania84]

@noom I uninstalled and reinstalled the app which seems to have worked

[cyclomania84 @Cyclomania84]

@noom like everyone else, the app stopped working yesterday mid food logging. Just updated the app, still not working. I'm coming towards the end of my Noom journey so may just cancel but annoyed as I wanted to finish Noom 304. Are you working on a fix for the app?

[cyclomania84 @Cyclomania84]

@noom There is no option on your profile to send you a DM, is there??