Matt Dawes

[Matt Dawes @Da1onlyDAWSEY]

@BizNasty2point0 Didn’t you guys just talk about the intent to injure on the last pod? That wasn’t finishing a check

[Matt Dawes @Da1onlyDAWSEY]

@united @Airbus @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@united @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@united @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@united @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@DENJT21 @ljojo @MattatUnited @mcgrath_jonna @StephenStoute @jonathangooda @vjpassa @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@ljojo @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@ljojo @Leemcelroy5 @RPIAthletics @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@ljojo @MikeCklamovski1 @nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@ljojo 0k mile emails to all impacted travelers per your public statement. Our flight UA2028 on 6/28 was cancelled and resulted in an overnight stay and soonest we were offered to be rebooked was 5 days later. Where is our compensation

[Matt Dawes @Da1onlyDAWSEY]

@nytimes if you’d like to have another first hand account as to how badly @united @ljojo are continuing to handle last weeks melt down, I have some of the most unprofessional DMs from @united customer care team to share for a story

[Matt Dawes @Da1onlyDAWSEY]

@ljojo @ljojo @united why are you and your team not responding to customers that were completely stranded for 5 or more days?? Apparently you have enough time to give false hope to the public with a 30k mile comp, but yet all your agents as us to fill out a mindless form

[Matt Dawes @Da1onlyDAWSEY]

@united @ljojo @united why aren’t you sending out the 30k mile emails to all impacted travelers per your public statement. Our flight UA2028 on 6/28 was cancelled and resulted in an overnight stay and soonest we were offered to be rebooked was 5 days later. Where is our compensation?

[Matt Dawes @Da1onlyDAWSEY]

@ljojo @united why aren’t all passengers that were impacted by your meltdown receiving the 30k mile comp email?? Our flight UA2028 on 6/28 suffered an operational cancellation that resulted in an overnight delay & UA only offered to rebook us 5 days later. Why no email for that?

[Matt Dawes @Da1onlyDAWSEY]

@united So @united why has no one responded via social media for over 96 hours and how come no changes can be made on the app?? Not even a rebooking for an elite member? Worst customer service I’ve ever experienced

[Matt Dawes @Da1onlyDAWSEY]

@united Hey @united how about your address the passengers of UA2028 that showed as “on time” for a delayed departure of 7:20pm until 11:56pm?? Your CEO Scott Kirby wants to blame the FAA, but your senior captain deadheading informed us of the conflict between the airline and pilots

[Matt Dawes @Da1onlyDAWSEY]

@united can someone in your time zone or math department explain this? Your app is a bad joke and your gate agents aren’t empowered. Don’t try to be as bad as SW, AA or F9

[Matt Dawes @Da1onlyDAWSEY]

Hey @united & Scott Kirby, it’s great to hear about your blame game on the FAA, but how do you respond to UA2028 today that had a very senior UA captain deadheading complaining about junior pilots calling out ‘tired’ for contract negotiations?? Just cancel the flight already

[Matt Dawes @Da1onlyDAWSEY]

@itsjameskennedy Hey James, you’re an awful DJ, get over it

[Matt Dawes @Da1onlyDAWSEY]

@united @OscarTheGrouch @united why don’t you focus on loading the correct amount of fuel on your planes before worrying about what it’s made of. How do you not load enough fuel on a hub-hub flight that flies 7-8x daily? UA1023 2+ hour delay and running has been a blunder!