@KFTragic @spectacularNB You have to remember they lived in a time before photography and definitely weren't wealthy enough for personal illustrations. Having only his memories from over a decade ago to recreate his mother's face is why he can't remember it well.
@SeiiArtworks Depending on what you've drawn, you can try actioning the unpaid commission as a (Your Character Here) image to get some payment for your work. Just make sure the new character offered is similar enough to the original so it doesn't require extensive editing.