@PlanetFitness#CostaMesa Inform your employees on the policies in place so that they can give your customers correct information. There’s no way you can say the call never happened after you hear your employee tell me the wrong way to cancel my membership. I need my money!!
@PlanetFitness#CostaMesa at first I just wanted my money back from my July 2023 cancellation but after the disrespect on the phone with the general manager, I want my money from the whole year. I’ve been active at @24hourfitness since Oct 2022
@PlanetFitness#CostaMesa General manager tells me that the information I was giving is incorrect but she check her emails so she would’ve canceled my account. I said that’s fine but what about when I canceled in July 2023. The thing is your employee said it was being canceled
@PlanetFitness#CostaMesa General manager jump on the phone to say it’s impossible to cancel on the phone and that my call with them never happened.. and the only way to cancel is to come in or send in a certified letter… 🤔 wait but you employee said I can send an email 🧐
@PlanetFitness#CostaMesa I haven’t used any facilities since Oct. 2022 and canceled on the phone July. 2023. To find out money still coming out my account. Called in today they said they don’t cancel over the phone indeed to send an email or come in.
@PlanetFitness#CostaMesa Need better customer service training. The general manager legit tried to argue you with me because her employees gave me the wrong information on how to cancel my membership twice. Even with her there listening she act as if I was lying