As many of you have heard we have had to make some hard decisions. Some of those decisions are that we are shutting the company down. Another was that I had to let my staff go. I’m now doing the work of 8 people With that said I assure you all that orders are shipping ASAP.
As many of you have heard we have had to make some hard decisions. Some of those decisions are that we are shutting the company down. Another was that I had to let my staff go. I’m now doing the work of 8 people With that said I assure you all that orders are shipping ASAP.
@xantorM Thank you for your patience. I assure you your order will arrive and there will be support after in case of any issues. We will not just disappear. Even out of business we will support you
@hey_lightenup I'm so glad you are loving it. It is one of my favorite designs. I'm hoping to get the guest house done in the near future. Once I do I'll be sure to have Karen reach out and get you one. Thank you again for all the amazing work you guys are doing. More joy is what we all need.
@pauldorset I was able to find your order. It should ship shortly. Right now it is stuck with our international shipper. Once they finalize an issue it will be on its way. Thank you for your patience on this.
@pauldorset Paul, my apologies, I can’t see any tweets from you, thus no replies. Please forgive me. As for communication, Twitter is the only channel of communication I monitor. I’ll check on your order and figure out where it is. My apologies again.
@antisinecurist Alex, can you send me your order number in a DM? Sorry, we are trying to figure out what broke in our system which isn't allowing us to send confirmations
@Leo_Lewis Leo, thank you for reaching out. I can confirm that we have your order and will get it out as soon a possible. Thank you for your support and patience. We currently are working through systems issues and are behind on emails. You'll probably hear from us there as well.
@ITOmarHernandez Let me check on this for you. We had a hiccup with our wood supplier that has added to our delay but is now resolved. My sincerest apologizes, we are working through this is quick as possible.