dakoolme

[dakoolme @dakoolme]

Worst customer service experience ever with @westelm. Redid our small home for furniture delivery, which came missing hardware. They have the missing screws in stock but we have to wait 7-10 days for an update. Meanwhile our place is a mess and no one can help expedite. Absurd.

[dakoolme @dakoolme]

Still nothing but empty pre-written platitudes and fake empathy. No real communication. Meanwhile, we had a smooth normal experience on our rebooked flight with a different airline. The difference was staggering. Why fly Frontier?

[dakoolme @dakoolme]

Wow dealing with @FlyFrontier is an awful experience. Each of my tweets get an automated response which is ghosted in dms after one message. Let's hope my complaint form goes somewhere. 😬
#badservice #CustomerServiceFail #flightfail #pavexperience #worstflight #airlineproblems

[dakoolme @dakoolme]

It was the most unprofessional interaction of our lives, and was extremely disruptive to our lives. It felt like the Frontier staff relished in ruining our day, which goes far beyond unprofessionalism.

[dakoolme @dakoolme]

Hi- @FlyFrontier I sent an official complaint for our experience with your gate agents blatantly relishing in preventing us from boarding an aircraft.
See the thread for the text.
#PaxEx

[dakoolme @dakoolme]

We ended up in tears as they said we could not board our flight. We saw the manager laughing as she walked away from the incident. We had to rebook a flight on a different airline, spend additional money to do so, and missed a day of work as a result.

[dakoolme @dakoolme]

We pleaded to them to let us pay for our bags, but they refused. At this point it became clear they were unreasonably barring us from entering the fight, we got upset and asked to speak with a manager. A Supervisor came over from another gate, and said we weren't allowed to board

[dakoolme @dakoolme]

They continued to ignore us, even as we asked to pay for our bags, and instead started helping other people. It was quite unbelievable.

Then they told us it was too late, even as they continued to board all other passengers.

[dakoolme @dakoolme]

The gate agent who was in our line walked away and wouldn't engage, then refused to communicate with us. We asked for assistance and offered to pay for our bags, for fear of missing our flight, despite passing the regulations.

[dakoolme @dakoolme]

My backpack fit, yet the gate agent insisted it didn't fit, then refused to look at it when I asked her and said I would need to pay. I took a picture of it fitting perfectly, which can be seen on my Twitter post:
https://t.co/ex2xMOWIWO

[dakoolme @dakoolme]

@FlyFrontier for F94157 LAS->SFO told me my bag didn't fit. Looks like it fits. They ignored me even when I said I'd pay for it and forced me to miss my fight. I had to rebook for $$ and saw them laughing as I walked away. How is this level of caustic unprofessionalism possible?

[dakoolme @dakoolme]

Note if anyone is following this, the automated response from Frontier makes it seem like they care, but I haven't been able to actually talk to anyone.

[dakoolme @dakoolme]

@FlyFrontier for F94157 LAS->SFO told me my bag didn't fit. Looks like it fits. They ignored me even when I said I'd pay for it and forced me to miss my fight. I had to rebook for $$ and saw them laughing as I walked away. How is this level of caustic unprofessionalism possible?

[dakoolme @dakoolme]

I sent a dm, but I fully stand by my original post.

[Pavel Oliva 🔶 @Pavel_Oliva]

Just me doing silly little funnies while testing niagara fluids. It's insane that it runs realtime and it's fully interactive 🔥

[dakoolme @dakoolme]

We prepaid for an @Avis car and they had non available when we got to the desk. We had to scramble and find another (much more expensive) car from someone else. Customer support was useless in trying to get a refund. How is this even possible?