Dan Bernal

[Dan Bernal @DanBernalSF]

@Poshmarkapp REFUND FOR ORDER ID  6a427834f51a0fefb64d594b

Hello. It has been eight days and my order hasn’t shipped yet. Per Poshmark policy (attached), please issue a full refund.

Thank you.

[Dan Bernal @DanBernalSF]

Hey @united why does my flight UA604 SFO to IAH keep getting delayed. We’re sitting here on the tarmac.

[Dan Bernal @DanBernalSF]

@united This is what you say when we’re booking a flight and @united takes our money:

[Dan Bernal @DanBernalSF]

Hey @united does your inflight WiFi ever work? Once again got this message from you: “Due to an issue with connectivity to our satellite provider, internet may be unavailable on your upcoming flight to Washington. We appreciate your patience as we work to resolve this matter.”

[Dan Bernal @DanBernalSF]

@united And this is what you say when we’re about to board:

[Dan Bernal @DanBernalSF]

Even the @united in-flight menu says “WiFi is available” when it is not. #unitedbaitandswitch

[Dan Bernal @DanBernalSF]

@united And this is what you say when we book and United takes our money:

[Dan Bernal @DanBernalSF]

@united And that’s not the issue. You knew the upgrade could disable WiFi when @united took my money. I need WiFi to work during this flight. If @united did the right thing and notified passengers that the upgrade would probably disable WiFi, we could have chosen another airline.

[Dan Bernal @DanBernalSF]

@united But if @united knows that your upgrade may render WiFi inoperable, which always seems to happen, then you need to notify us before taking our money. That’s the definition of #baitandswitch #unitedbaitandswitch

[Dan Bernal @DanBernalSF]

@united If @united already knows WiFi probably won’t work because you’re upgrading, you need to tell us before taking our money and stop listing WiFi as an available amenity. Otherwise it’s #baitandswitch

[Dan Bernal @DanBernalSF]

@united This is what you say when we’re booking and you take our money:

[Dan Bernal @DanBernalSF]

@united This is bait and switch. When booking your site says WiFi is an amenity. You need to notify us upon booking that WiFi doesn’t work so we can choose another airline. I need to write a presentation during the flight. Not acceptable.

[Dan Bernal @DanBernalSF]

Hey @Equinox Union St SF: Once again no hot water in the showers. You keep increasing membership fees, but your level of service goes down. How does that add up?

[Dan Bernal @DanBernalSF]

The total compensation required from Lufthansa to me is €273.

[Dan Bernal @DanBernalSF]

And here is the additional information I provided in an email response:

[Dan Bernal @DanBernalSF]

I submitted via the online form screenshots of Lufthansa’s system failures for rebooking and train vouchers, as well as receipts for three train tickets from Florence to Rome and three connecting train tickets from Rome to the Rome airport.

[Dan Bernal @DanBernalSF]

Because of Lufthansa’s system failures, which would not allow us to rebook the flight and would not allow us to submit for a train voucher, we had no choice but to book the last train tickets from Florence to Rome in order to take a flight from Rome to Berlin.

[Dan Bernal @DanBernalSF]

Hello. Lufthansa canceled our flight. As you can see from the screenshots I submitted through the online form, Lufthansa’s rebooking function was not working, and Lufthansa had an Internal Server Error every time I tried to submit for a train voucher.