@AppleSupport I just spoke with Pavan in chat. He added urgent notes to Case 102837951424 regarding criminal extortion and my inability to call. Please have a Senior Advisor review these notes and the uploaded files immediately
@AppleSupport I need urgent help with Case 102837951424. I am a victim of extortion. My MacBook is locked. I’ve been waiting for 18 days since uploading proof. Advisor Katy promised "pro essential" status on March 16, but still no update. Chat support is not helping. Please help!