@hydroottawa my wife has been on hold for two hours after your worker did not show up last night. We have a loose connection that only hydro Ottawa can fix.
@SunwingVacay I submitted a claim. Sunwing refused compensation required by the air passenger protection regulations. We were told delay was due to weather but there were a number flights flying the same time and as seen by previous tweet there was no organization of our return.
@SunwingVacay it is now 6 months since we were denied a flight home and we still have not been offered compensation required under the Air Passenger Protect Regulations. I don't know why it is difficult to respect passengers' rights. @CTA_gc
@Daniel_E_Pinsky We are so sorry your flight was delayed. Our records indicate this flight left on Dec 25 at 12:15pm. Do you require further assistance? How can we help? TGR
@SunwingVacay my family is supposed to leave in less than an hour for the airport to take flight WG 435 from Punta Cana to MTL. Email, text, and phone call confirm it is cancelled but local rep can't do anything because it is not in their system.
@SunwingVacay The flight did not leave on the 25th. I booked an Air Canada flight on the 27th after being denied access to a flight at the airport. I can now see why we were denied if @SunwingVacay thought we were already home. Please help others who are in the same situation.
@sunwing hotel rep still believes we are leaving tonight even though I received an email delaying the flight 2 days. Can you please update status of WG435 Punta Cana to MTL.
@SunwingVacay after a night where my 4 yr old slept on the floor of a hotel room, and the next day when we got denied entry to a flight our rep sent us to the airport for, I booked an Air Canada flight and got home. I hope you will reimburse us for the cost of the flight.
Can you please make it official in your system. We cannot get room until it is officially cancelled in system and my 4 year old would like a bed tonight. We are at Royalton bavaro.
@Daniel_E_Pinsky I'm sorry Daniel, I understand how frustrating these delays must be for travellers. Our systems currently show that WG435 has been delayed to Dec 26 @ 16:45 local time. -SN
@SunwingVacay I sent DM and have not got a response. My in-laws in Canada called and were told flight on 27. Agent said flight is showing as leaving tomorrow at Punta Cana airport. Right now I want a bed for my son at Royalton Bavaro! Can we get written agreement to repay for room if we pay?
@SunwingVacay At local reps office being told that it's not cancelled in system. My four year son needs to go to bed soon. What can be done? We are at Royalton bavaro.
@sunwing hotel rep still believes we are leaving tonight even though I received an email delaying the flight 2 days. Can you please update status of WG435 Punta Cana to MTL.
Parents of young kids in Canada are living in a Black Mirror episode where they are simultaneously tasked w/ protecting their kids from deadly viruses (w/o access to meds or docs) while also being told by govt officials that there's no need to do anything to stop the viruses.
It’s been weeks since we last had a press conference. I’ve received various emails from readers with questions they would like answered by Ottawa Public Health. Today I was told Dr. Etches is unavailable for an interview. This was my third or fourth request denied.
Dear @fordnation,
Below is my 4-year-old grandson. He goes to JK and his mom taught him to never, ever take his mask off. But adults and kids around him did b/c you said they’re unnecessary. He has COVID after bringing it home from school. His dad does now, too. /1 #onpoli