Dan Rossner

Technology advocate for customers and family where used for greater good. Playing football and snowboarding until I can't.

[Dan Rossner @DanRossner]

@ungreat_scott @cricketcomau For Perth use Cricket25 code that Ticketmaster just emailed me as other codes not working. Got my tickets (eventually) 😁

[Dan Rossner @DanRossner]

@British_Airways Good news / bad news. Email to CEO got a quick reply from his office after a year in usual channels. Bad news - they still say the rules for this upgrade and changing the flight mean BA wont refund even if unreasonable. Another loyal BA customer off to fly Virgin now ...

[Dan Rossner @DanRossner]

Hi @British_Airways. Legendary customer service not working for complaint since March. Paid for Business Upgrade at check-in. Had to change flight home date. No biz class on flight - my issue for changing. But no refund for the Business class upgrade when in Economy seat. Really?

[Dan Rossner @DanRossner]

@British_Airways Back to square one of no @british_airways customer service. Twitter agent passes back to usual customer service channel. I get an email saying "our Refunds team is currently experiencing a large number of requests". Maybe a year is not long enough and I need to be more patient

[Dan Rossner @DanRossner]

Cold night but worth it for a great community cause amd organisation

[Dan Rossner @DanRossner]

Manchester to London cycle ride complete! 256 miles, 4000m ascent, 3 days, 30 riders. Thanks to all the people that helped set it up and thanks to all the sponsorship for NHS Charities Together

[Dan Rossner @DanRossner]

Watch my live activity “03/07/22” now!
https://t.co/dsCOs1r3B4

[Dan Rossner @DanRossner]

Watch my live activity “02/07/22” now!
https://t.co/ZVhSk3Immm

[Dan Rossner @DanRossner]

Day 1 of 3 complete for Manchester to London charity ride. Peak District lovely (if a bit hilly)

[Dan Rossner @DanRossner]

Watch my live activity “01/07/22” now!
https://t.co/wk2WjCQeQ4

[Dan Rossner @DanRossner]

@KGS_Sport @Reptonhockey @KGS_Hockey Hope the @KGS_Hockey boys feel super proud to be 2nd today and 3rd last week in the country for schools hockey. Great spirit in the team and brilliant achievement by all of you boys. Congrats Repton.

[Dan Rossner @DanRossner]

@espsdadsfc Cheers

[Dan Rossner @DanRossner]

@espsdadsfc Starting the proceedings

[Dan Rossner @DanRossner]

@espsdadsfc Brilliant dedication

[Dan Rossner @DanRossner]

A final Christmas message for all the kids out there! https://t.co/BW1mzkxthq

[Dan Rossner @DanRossner]

https://t.co/VxBZ94WQPN https://t.co/fxhCi7yAI8

[Dan Rossner @DanRossner]

@UKMercer Having just come off an unsatisfactory call with customer services, leading companies don't stop pensions after 1 letter is returned or take 1 month to process a Power of Attorney when you have stopped someone's pension for 10 months. Look at the basics of efficency before AI

[Dan Rossner @DanRossner]

@espsdadsfc Must be a busy day of effective ordering of a billion masks as no team news yet. On tenterhooks.

[Dan Rossner @DanRossner]

@espsdadsfc Tonights stat : Number of Have It's. WEBBO. 4