Saying “I hear you” doesn’t mean you did.
Reflecting people’s words back to them proves you were really listening.
Mirroring their language and terminology disarms defensiveness.
@theChrisDo is such a brilliant communicator. Brand strategist extraordinaire. Follow him on clubhouse IMMEDIATELY.
He knows how to push for tight questions. I appreciate his “a-type, cantankerous” ways.
Are you using “How Might We” phrasing to zoom out on your questions?