Daria Leshchenko

CEO and Managing Partner at @SupportYourApp, Co-founder of @LabelYourData. Mentor. Speaker. #cx #customersupport

[Daria Leshchenko @DariaLeschenko]

"Family" was a word we used freely inside the team. At some point, we paused and asked: should we?

Care and support matter, but the "family" metaphor creates expectations that don't belong in a professional setting. Here is why we stopped using it → https://t.co/1NN2dU9Xuf

[Daria Leshchenko @DariaLeschenko]

From a tiny team to 2,000+ people across 70 countries.

In my latest piece for Forbes, I share the honest truth about #SupportYourApp's journey, what we’ve overcome, and what it really takes to scale globally.

🔗 https://t.co/Bxgnl9hMfh

[Daria Leshchenko @DariaLeschenko]

Inspiring founders. One stage.
Honestly, it didn't feel like a "battle" at all. It was a great exchange of knowledge, real lessons, and practical experience on the #Startup Stage at 2U Tech Forum 2026.
A big thank you to the organizers and to all the great co-panelists.

[Daria Leshchenko @DariaLeschenko]

Today, I’m speaking at 2U Tech Forum 2026, bringing together 2,000+ global investors, founders, and leaders.

Catch me at the Startup Stage for the «Battle Generation: Legacy vs Future» panel.

Join us → https://t.co/sq2fqzdvOv

See you there 🙌

#startup #tech

[Daria Leshchenko @DariaLeschenko]

Will AI completely replace customer support?

Short answer: No. #AI handles data, but it can't replicate human connection.

After 16 years at SupportYourApp, here is what algorithms still can’t replace: https://t.co/VAv59NLaI0

#CX

[SupportYourApp @SupportYourApp]

Our CEO & Managing Partner, @DariaLeschenko, recently shared the raw truth behind her journey from pulling night shifts to building a global brand.

Read the full story at the link → https://t.co/hTucWyQ5Tt

#SupportYourApp #CEO #Leadership #BusinessGrowth #AI #WomenInTech

[Daria Leshchenko @DariaLeschenko]

"This too shall pass."

16 years in business with @SupportYourApp taught me that everything is temporary.
📉 Lows & stress are fleeting
🏆 Wins are seasonal
🧱 Challenges are just tasks.

Everything passes: setbacks, victories, doubt. Your job is to still be standing.

[Daria Leshchenko @DariaLeschenko]

After 15 years in CX, I've seen that while #AI can handle the "what," only people can truly manage the "why."

I recently joined Derek Gallimore on the Outsource Accelerator Podcast to discuss how we're navigating this at #SupportYourApp → https://t.co/cI3m3u42lQ

[Daria Leshchenko @DariaLeschenko]

London bound 🇬🇧 Who’s around?

I’m going to be in the city from May 19-22 and would love to catch up.

If you're in town and want to grab a coffee, feel free to reach out in the DMs.

[Daria Leshchenko @DariaLeschenko]

I recently sat down with Jane Klepa on the Disruptive Hedonist podcast for an exchange that turned into something far deeper than a standard #business interview. It was raw, honest, and full of real insight.

📺 Catch the full episode in Ukrainian here → https://t.co/7rFGftae4l

[Daria Leshchenko @DariaLeschenko]

At @SupportYourApp, we have automated 70-80% of repetitive workflows.

I recently shared my #AI strategies alongside several inspiring women leaders. Seeing how other experts navigate this shift is incredibly valuable.

Read the full article here → https://t.co/GeTG3dgrf4

#CX

[Daria Leshchenko @DariaLeschenko]

Case Study 🧐

When Cocoatech came to us with an 8-hour wait time, our goal wasn't to throw more resources at the problem. It was to fix the workflow.

By deploying @cosupportai, we reduced response times from 8 hours to 5 minutes.

See the results →
https://t.co/yY1ufR3yGU

[Daria Leshchenko @DariaLeschenko]

Stop trying to "manage" your culture. Start letting your #team build it.

I shared my thoughts on shifting from top-down engagement to radical empowerment with other leaders in CEO Official Magazine →
https://t.co/KdPFkG0WMq

#Culture #ScalingUp #Leadership

[Daria Leshchenko @DariaLeschenko]

A nice moment of reflection today 🏆
The Business Brilliance Awards have arrived at the office.

Thank you to the @BrillAwards for the recognition.
My deepest gratitude to my incredible team, our clients, and our partners for being part of this journey 🚀

[Daria Leshchenko @DariaLeschenko]

13,514 days. 324,336 hours around the sun ☀️

10s: Pure curiosity & big dreams.
20s: Hustle, burnout, and learning that speed isn’t everything.
30s: Systems, boundaries, and energy over time.

Life is this moment, this hug, this breath. No rush.

Deeply grateful✨

[Daria Leshchenko @DariaLeschenko]

The one KPI that predicts if a #client relationship will last isn't on your dashboard.

It’s not response times, CSAT, or resolution rates.

It’s #Accountability.

Read the full breakdown on my LinkedIn: https://t.co/Jmh6Gw7vOV

[Daria Leshchenko @DariaLeschenko]

At @SupportYourApp, we don’t just "do" DE&I – we live it 🌍
With a team speaking 60 languages, expanding perspectives is our daily duty and our competitive advantage.

My take on the future of #leadership here → https://t.co/9zVo5L06hs

[Daria Leshchenko @DariaLeschenko]

At 24, I was trying to do everything for everyone until my mom gave me a piece of advice that changed my entire approach to leadership.

It’s a story about why "no" is the most powerful word in a founder’s vocabulary.

Read the full post on my LinkedIn: https://t.co/YZ14G8pf9N

[Daria Leshchenko @DariaLeschenko]

Motherhood doesn't just change you — it rewires how you lead🤍

In my most personal interview yet with Authority Magazine, I’m opening up about the messy, real, and rewarding collision of career and parenting.

🔗 https://t.co/Ad6pxwaSh5

#WorkingMoms #Leadership #CSuite

[SupportYourApp @SupportYourApp]

"Deflection Rate is the most important KPI for AI."

Our CEO and Managing Partner, @DariaLeschenko, joins host Russ Fordyce on The Winners’ Circle Podcast to answer the big question: How do we measure #AI's impact?

Catch the full conversation here → https://t.co/9EItadyzoX