Darius

[Darius @DariusATL]

@vrbo it seems a bit imbalanced that a property owner can cancel with no financial penalty assessed (and passed on to the traveler to help them get re-situated in a new reservation), but if a traveler cancels they have to still pay the owner...

[Darius @DariusATL]

Hey @vrbo we booked a stay in Jan for FL, and the property owner canceled this wk. Now there’s no comparable homes to book in the area and your customer svc team says they can offer no rebooking assistance. So not cool. Would really have loved to have received more support.