DataEQ

We help businesses get high-quality, actionable data from unstructured customer and public feedback.

[DataEQ @DataEQ]

Out now: UAE Banking Sentiment Index 2026. We analysed 208,000+ consumer social media conversations across nine retail banks in 2025 and found that overall sentiment turned positive, but customer service sat at -91% Net Sentiment.

Full report: https://t.co/Dynwro9rcw

[DataEQ @DataEQ]

The customer has spoken!

@MBCShahid leads MENA streaming sentiment at 4%, driven by local originals and Ramadan content. @OSN takes second on the strength of its premium catalogue and HBO access.

Full rankings: https://t.co/Xt3h4EVSiF"

[DataEQ @DataEQ]

The MENA Streaming Services Report is live.

@MBCShahid leads on Net Sentiment. @NetflixMENA dominates conversation.

Full report: https://t.co/djgzFR1kOn

[DataEQ @DataEQ]

Rakbank was the only bank to score positively on both Operational and Reputational Net Sentiment in the UAE Banking
Sentiment Index 2026.

- Operational top 3: @RAKBANK, @DIB, @EmiratesNBD.
- Reputational top 3: @RAKBANK, @FAB, @WioBank.

Full report: https://t.co/ZknY29zb5T

[DataEQ @DataEQ]

UAE Banking Sentiment Index 2026 rankings are in. Five banks positive, four negative. @rakbanklive led at 44% Net Sentiment, 38 points clear of the next closest bank.

Find out what is driving praise and complaints in the UAE banking industry: https://t.co/1jRmZYQdSO

[DataEQ @DataEQ]

How @miwayinsurance turned claims into an online sentiment success story https://t.co/8nSyIZmjfn | #MSL #BizPressOffice via @Biz_Finance

[DataEQ @DataEQ]

The @InsuranceTimes_ recently asked industry experts whether claims experience has become the deciding factor over price.

Good Outcomes' Jamie Botha unpacks the question, backed by real, unfiltered customer sentiment data.

🔗 https://t.co/YAP0O3XfCZ

[DataEQ @DataEQ]

UK travel insurance overall Net Sentiment: 81%. Unsolicited feedback: -5%. The gap between the two is where the real story sits.

Lead analyst unpacks what the data reveals: https://t.co/XwELAEKrXC

[DataEQ @DataEQ]

AllClear topped the UK Travel Insurance operational rankings. Positive conversation centred on helpful, competent support.

Full report: https://t.co/Ty3tXBOeuk

@AllClearTravel

[DataEQ @DataEQ]

UK Travel Insurance Sentiment Report is now live ✈️
We analysed 200,000+ public consumer posts to uncover what drives praise and complaints towards leading travel insurers.

Brands featured: @AllClearTravel, @staysure, @InsureandGo & @MultitripCover.

⬇️ https://t.co/oo4vzUwNwA

[DataEQ @DataEQ]

Well done to @BestmedScheme and @FedhealthMed for topping the Operational and Reputational rankings in the 2026 SA Medical Aid Sentiment Report.

Download the report to see what drove consumer praise:
https://t.co/5JsB6n6Z9Y

[DataEQ @DataEQ]

UK Pet Insurance Consumer Sentiment Index is live 🐾

Strong sentiment overall, boosted by Trustpilot praise. Agria Pet Insurance leads on customer feedback.

Key friction points: claims, renewals, cover clarity.

Report: https://t.co/O6bTRbkfbH

[DataEQ @DataEQ]

Join a fast-growing, innovative company using AI + human intelligence to power better decisions.

Help qualify leads and grow our global enterprise pipeline.
🔹 Mid-level role
🔹 Remote-first

Apply now: https://t.co/LhfB3dN8Or

#Hiring #SalesJobs #B2B #RemoteWork #DataEQ

[DataEQ @DataEQ]

DataEQ Consulting MD, Aimee Malan, discusses the Trust Pillar framework, introduced for the first time in the 2025 SA Banking Sentiment Index.

The framework measures trust across five pillars shaping how customers perceive banks.

Full interview here: https://t.co/fuht7Fy5c3

[DataEQ @DataEQ]

Why has banking sentiment improved so sharply over the past decade?

Aimee Malan, MD DataEQ Consulting, unpacks the role of campaigns and digital engagement in driving these improvements.

Full interview: https://t.co/Drka7PxNtM

[DataEQ @DataEQ]

Our final Sentiment Signals newsletter of 2025 is live.

This Financial Services Special Edition brings together our latest sentiment insights across banking, insurance and retail, and reflects on an exciting year of data and AI innovation.

👉 Read the newsletter

[DataEQ @DataEQ]

Aimee Malan, MD at DataEQ Consulting, reflects on the progress made across SA banking this year and the challenges that still shape customer experience.

Read the full article and rankings here: https://t.co/3peADnnAAn

[DataEQ @DataEQ]

Trust remained a major challenge across the banking sector in 2025. The image highlights two of the five trust pillars analysed, both reflecting significant customer frustration.

Access the full trust pillar rankings and analysis here: https://t.co/IYlFjyRuUo

[DataEQ @DataEQ]

Strategic campaigns remain a key driver of positive sentiment for banks.

The SA Banking Index shows Net Sentiment dropped by 22pp when campaign conversation was removed, with the biggest gap seen in Operational Net Sentiment.

Find out why: https://t.co/ELwsSJzjp2

[Business Report @busrep]

Consumers place Discovery Bank first in DataEQ’s South African Banking Sentiment Index. https://t.co/mYlt8d3UYV