David

CCO @ DISQO | Advisory Board Member | Revenue Exec | Culture Champion | Lifelong Learner | Harmonizing Culture, Technology & Data to Elevate Company Performance

[David @DavidAlanKarp]

"We weren't created to live comfortably -- we were created to live courageously" -- Colleen Stickl @vccfamily #HappyMothersDay

[David @DavidAlanKarp]

"Is it fun? Never!

Is it worth it? Always!"

#Resilience

[Michael McKinney @LeadershipNow]

3 Tips To Increase Your Ability To Become More Resilient by @LaRaeQuy
Resilience doesn’t mean feeling good all the time. https://t.co/QUD0Eq3bwz

[David @DavidAlanKarp]

Good to keep in mind for all goals! No one likes waiting.

Know the difference between what does/doesn't require patience, and act accordingly.

#Goals #Patience

[Dorie Clark @dorieclark]

Patience isn’t my favorite virtue, but some things do take time.

Ask:

Can it be done faster?
Learn from those who’ve achieved it.

What requires patience?
Some goals (like planting crops) just take time.

The key is knowing the difference.

[David @DavidAlanKarp]

🩷 Personal Fulfillment: Harder to spot, but powerful. You’ve empowered them to feel proud of what they’ve achieved—for themselves, their teams, and their customers. That sense of pride? Unmatched.

That’s the beauty of #CustomerSuccess. Winning goes deeper than numbers.

[David @DavidAlanKarp]

My current team vision statement for the year: "Be the catalysts that ensure DISQO keeps all its promises to customers, unlocking category-leading growth for DISQO and business + personal #Wins for our customers."

What does "business + personal" mean? 🧵

[David @DavidAlanKarp]

⚖️ Work-Life Balance: Your solutions drive efficiency and save time. Less stress = more bandwidth for hobbies, passions, and family. They come back to work focused and energized.

[David @DavidAlanKarp]

Be purposeful and intentional, and keep your promises. Be the rarity.

@RascalTweets

[Chris Brady @RascalTweets]

Rare is the person who says what is meant and means what is said.

[David @DavidAlanKarp]

*Cut to our exec team carrying a "torch" to kick off an Olympics-themed L&D program where teams competed for medals and prizes.*

Adding an element of #Fun helps get people in the right #Mindset. Teams win, customers win, and ultimately our business does too. #FunatWorkDay

[David @DavidAlanKarp]

Maybe they have unmet needs, are unclear on value, or their priorities shifted.

You'll never know unless you proactively dig deeper. Take possibilities out of the "what ifs" stage, speak up, and #ProblemSolve. #Engagement

[David @DavidAlanKarp]

I'm celebrating #SpeakUpandSucceedDay with a #CustomerSuccess spin.

Let's talk about handling disengagement. Typically it's a red flag. 🚩

Resist the urge to chalk it up to a client's busy schedule and move on. 9/10 times radio silence signals something deeper.

[David @DavidAlanKarp]

Whether you've got a big week ahead of you or not, there are only so many things you can #Control in a day. #Mindset is one of them.

How we approach challenges, wins, or failures makes or breaks our work experience. Use that to your advantage.

[David @DavidAlanKarp]

I'm a big fan of "Winner Mode vs. Whiner Mode." Nobody wins in the blame game.

#Team is one of our core values at DISQO and I saw a lot of what we believe in reflected back at me here. #Culture is what we make it, and it largely depends on #Mindset. https://t.co/tyYJGX7Udq

[David @DavidAlanKarp]

Your first real #Leadership position comes with a whirlwind of experiences and feelings. It feels like a crash course.

Here's a good reminder for the people who feel like they're in it alone.

#Management #DecisionMaking #Clarity https://t.co/QmI7o54Yr1

[David @DavidAlanKarp]

For all the CSMs out there, know this: your role shows the entire company’s hard work in action. When customers interact with you, they’re seeing the best of what your organization's built, as a team.

#CustomerSuccess #CustomerExperience

[David @DavidAlanKarp]

To me, there's no greater privilege than having the #Trust of the entire company to represent them in front of customers.

That's what #CSMs do, in a nutshell. It's an enormous responsibility, and inherently cross-functional. 🧵

[David @DavidAlanKarp]

👉Product says: "I trust you to showcase the features
👉Marketing says: "I trust you to reinforce the stories and value props we're putting out there."
👉 Sales says: "I trust you to deliver on the promises we made to win this business."

[David @DavidAlanKarp]

Staying calm under #Pressure is a skill we're all capable of.

Keep in mind that #Stress has to escape one way or another. Utilize those healthy outlets in these last few days before the new year.

#Mindset #StressManagement #Optimism https://t.co/DV6jd4uPYV

[David @DavidAlanKarp]

Every conversation is a chance to #Listen deeply and understand what's behind the words. Tune into #Values to get to the heart of the problem.

The human element matters most.

#Leadership #Understanding https://t.co/RcxgzCsQ0x

[David @DavidAlanKarp]

#Change is challenging, even without trying to fit everyone into one mold.

Align your #Strategy with #People's natural motivations and constraints. When it all comes down to it, they're the ones making it happen.

#Leadership #ChangeManagement https://t.co/FZrKyw0IKs