David Millay

I tweet about innovation in customer experience ✖️ employee experience ✖️ sports biz. Podcast: Work: @engagemint_ Former: @DisneyInstitute

[David Millay @DavidMillay]

@zoescaman Sending prayers your way, Zoe

[David Millay @DavidMillay]

Fans > Customers

Customers buy rationally. Fans buy emotionally.

Customers shop with you. Fans advocate for you.

Customers look for products. Fans look for identity.

Customers compare prices. Fans value experience.

Customers focus on the what. Fans embrace the why.

[David Millay @DavidMillay]

@rrhoover @alexisohanian

[David Millay @DavidMillay]

@tclarkmedia @cashfIo The time commitment is what always snaps me out of the deep running phases.

[David Millay @DavidMillay]

@zoescaman I guess I could have caught up on your tweets from the last 36 hours and realized the answer to my question.

Keep the great work coming, as always. This is good stuff.

[David Millay @DavidMillay]

@zoescaman Cultural strategy as in "internal corporate culture" or "how do we fit into the culture of the world" ?

[David Millay @DavidMillay]

This is a game changer for creator communities and fan communities

[Gina Bianchini @ginab]

Some @mightynetworks news, but first a quick story.

After $370M in creator earnings last year, I was staring at a model that told us with 93% accuracy whether a course or community business would succeed.

It came down to just one thing.

[David Millay @DavidMillay]

@CarlHeck @TheSavBananas @YellowTuxJesse So good

[David Millay @DavidMillay]

@zoescaman Huge congrats, Zoe!! You’re gonna be busier than ever

[David Millay @DavidMillay]

@zoescaman Physical pins are one of the most underrated, lesser-known revenue streams in the Parks.

When I left, they were doing $120m+ in pin sales, not counting all the events they were organizing for the pin trading community.

Can't wait to see the integration of NFTs.

[David Millay @DavidMillay]

@DavidSpinks Just horrible. Commenting to help spread the word

[David Millay @DavidMillay]

When you invest in QUALITY content

[Notre Dame Football @NDFootball]

Let’s go win the game

#GoIrish☘️

[David Millay @DavidMillay]

@pd_grice @vucommodores Big congrats, Derek! Welcome to the SEC

[David Millay @DavidMillay]

@zoescaman You stay 10 steps ahead

[David Millay @DavidMillay]

@danielfheck @UACoachMurphy @Greg_Byrne @pcmills88 @jeremypank @PhillipDunckley @SaraPowell0499 @kmdulinski @lorinfloyd28 @Tsweeney617 Was great conversation with your talented team!

[Daniel Heck @danielfheck]

Thank you to @UACoachMurphy for taking time out of his Monday morning to pour into our team. Cups are full as we charge ahead into the week ahead! Thank you also to @Greg_Byrne & @DavidMillay for their recent guest speaking appearances.

Incredible lessons for us to learn & grow!

[David Millay @DavidMillay]

@danielfheck @ItsCourtneyHeck It takes two!!

[David Millay @DavidMillay]

@michaelmiraflor I’d argue there isn’t an artist better at it, one the biggest reasons why he’s stayed at the top for so long.

Realizes it’s about way more than the music.

[David Millay @DavidMillay]

@tclarkmedia 1pm -4pm post lunch lull is so real

[David Millay @DavidMillay]

@kendallbaker So here for this