DCENT Wallet Assist Center

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[DCENT Wallet Assist Center @DcentAppdotCom]

Status report on unauthorized asset transfers in the DCENT App Wallet

We recognize the serious concern this issue has caused. This report is based on the facts confirmed as of September 17, 2026.

[DCENT Wallet Assist Center @DcentAppdotCom]

Hi! @dropjems2023 were you affected ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@badgett_nathan Please check your inbox for further assistance 🫡

[DCENT Wallet Assist Center @DcentAppdotCom]

@FNGsmh 👋We’re genuinely sorry for the frustration this has caused and are actively working towards reparations.
FIRST - Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@Peacewa50387618 👋We’re genuinely sorry for the frustration this has caused and are actively working towards reparations.
FIRST - Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@JoshGre03430089 Are you claiming on mobile or pc? and what error are you getting? 👋

[DCENT Wallet Assist Center @DcentAppdotCom]

👋We’re genuinely sorry for the frustration this has caused.
FIRST - Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ? @WilliamsRoue

[TheRoueMcCoy @WilliamsRoue]

@Cryptocrazy589 Upon further reading this seems to only be an issue for those who registered an app wallet.

If I have only used the biometric hw wallet seems like I don't need to do anything.

I don't even know what to trust anymore. Tired of this feeling I have while loading a wallet in fear..

[DCENT Wallet Assist Center @DcentAppdotCom]

@X_FindTruth 👋We’re genuinely sorry for the frustration this has caused.
FIRST - Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@RAMFAM89 👋We’re genuinely sorry for the frustration this has caused.
FIRST - Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@Dmessner04 👋We’re genuinely sorry for the frustration this has caused.
FIRST - Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

Our apologies for this. Please manually revoke all transactions immediately to place them on temporary hold and eligible for immediate refund. Please follow or send a message for a tutorial @1stAskYourself

[AskYourself @1stAskYourself]

@PharaohX33 I lost 100 XRP I was holding for a friend on the Dcent app wallet. The lesson here is definitely never use hot wallets, Apple wallets. All my crypto is safe on the Dcent hard wallet.

[DCENT Wallet Assist Center @DcentAppdotCom]

Our apologies for this. Please manually revoke all transactions immediately to place them on temporary hold and eligible for immediate refund. Please follow or send a message for video guide. @CamblinMartin

[camblin martin @CamblinMartin]

@BezoyanJared @MarkPhi20984523 @DCENTWALLETS My xrp is gone also. All of it except 1 xrp. Is there any way to recover? What do I need to do to start that process??

[DCENT Wallet Assist Center @DcentAppdotCom]

Our apologies for this. Please manually revoke all transactions immediately to place them on temporary hold and eligible for immediate refund. Please follow or send a message for video guide. @Kori_Ripper

[Kori Ripper @Kori_Ripper]

@DCENTWALLETS Lost 50,000 XRP on my cold biometric wallet. how can you design a cold wallet that would allow you to leave the seed phrase on the wallet? No email was sent to warn people that don't go on X very much. You have my email because I bought your wallet!!

[DCENT Wallet Assist Center @DcentAppdotCom]

@JayXrp19 if you’ve ever interacted with the app. You may need to rekey immediately before deleting. Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@MLMMM21 if you’ve ever interacted with the app. You may need to rekey immediately. Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@MLMMM21 Yes! 👋🏻Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@The_human_shrug You can integrate it seamlessly on dcent. are you using the app on ios or android?

[DCENT Wallet Assist Center @DcentAppdotCom]

@dogs_frogs_apes Do not take any further action on the app until you rekey it! are you using ios or android?

[DCENT Wallet Assist Center @DcentAppdotCom]

@NewDay50Plus We’ll provide a tutorial to follow. Kindly click the follow button on our page !

[DCENT Wallet Assist Center @DcentAppdotCom]

@ChantalMam26574 please follow back immediately and send a message the team will provide a video tutorial guide. 🫡

[DCENT Wallet Assist Center @DcentAppdotCom]

Hi @ChantalMam26574 👋🏻Open the DCENT app → Settings → About. You’ll see your current app version there. What version do you see ?

[DCENT Wallet Assist Center @DcentAppdotCom]

@ChantalMam26574 please check your inbox for further assistance 🫡