Jai Fred | DCENT

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[Jai Fred | DCENT @DCENTWALLETCTO]

@Thefereshteh The connected wallet address is different from the one you provided. Please send us the full address via DM so we can investigate. Just click the message icon on our profile to reach us.

[Jai Fred | DCENT @DCENTWALLETCTO]

What wallet did you connect
You can’t migrate directly from a Cex

[Fereshteh @Thefereshteh]

@harmonyprotocol @binance When I enter my Harmony address in the Claim lookup tab, the site correctly shows my balance and allocation.
However, when I connect my wallet, the Sign / Confirm button does not appear

[Jai Fred | DCENT @DCENTWALLETCTO]

@Thefereshteh @harmonyprotocol @binance Kindly provide the wallet address that holds your One token. Follow back and write to my dm and I will follow up from there

[Jai Fred | DCENT @DCENTWALLETCTO]

If you’re experiencing any issues with withdrawals, pending transactions, or accessing your funds, feel free to send me a DM. I’ll be happy to help you understand the issue and guide you through the next steps.

[Fereshteh @Thefereshteh]

@harmonyprotocol @binance When I enter my Harmony address in the Claim lookup tab, the site correctly shows my balance and allocation.
However, when I connect my wallet, the Sign / Confirm button does not appear

[Jai Fred | DCENT @DCENTWALLETCTO]

If you still have the transaction hash, please share it. We can examine the wallet activity, track possible destinations, and assess recovery options.

[Jai Fred | DCENT @DCENTWALLETCTO]

A 5 million XPR withdrawal is significant enough to leave a trail, whether the funds reached an exchange address or moved into a holding wallet.Transactions of that scale can often be followed on-chain. I’ve reviewed token movements where transaction records revealed useful clues

[Jai Fred | DCENT @DCENTWALLETCTO]

Please send me the details via DM so I can personally look into your case and help direct it to the appropriate team for resolution.

[Jai Fred | DCENT @DCENTWALLETCTO]

I understand your frustration, and I apologize if our previous responses came across as informal. We receive thousands of support requests, which can sometimes cause delays. However, we have CTOs and technical team members available to assist with issues more quickly.

[Leah @Leah_Nazeri]

@DCENTWALLETCTO Hello.
In my formal requests I have explained everything single thing in details. It's a shame that you don't even follow formal requests and it's really rude to reply them informally.

[Jai Fred | DCENT @DCENTWALLETCTO]

Hello Mariya! We’re looking into reports related to this incident and working to assist affected users. To help us better understand your situation, could you let us know whether you’re using the D’CENT Biometric Wallet or the App Wallet? We’ll guide you through the next steps.

[Mariya @volchmariya]

@DCENTWALLETS @DCENTWALLETS everyone says that only XRP were affected but that's a misconception. You drained my wallet with 3700 usdt, 150 usd of btc and few others. No response whatsoever. What are you gonna do about it?

[Jai Fred | DCENT @DCENTWALLETCTO]

Hello Fillipo! We’re looking into reports related to this incident and working to assist affected users. To help us better understand your situation, could you let us know whether you’re using the D’CENT Biometric Wallet or the App Wallet? We’ll guide you through the next steps.

[Jai Fred | DCENT @DCENTWALLETCTO]

Hello Ken! We’re looking into reports related to this incident and working to assist affected users. To help us better understand your situation, could you let us know whether you’re using the D’CENT Biometric Wallet or the App Wallet? We’ll guide you through the next steps.

[Ken Gray @mkengray]

@DCENTWALLETS I need help
I can’t find my XRP

[Jai Fred | DCENT @DCENTWALLETCTO]

Hello Leah! We’re looking into reports related to this incident and working to assist affected users. To help us better understand your situation, could you let us know whether you’re using the D’CENT Biometric Wallet or the App Wallet? We’ll guide you through the next steps.

[Wade Brantley @BrantleyWade]

@DCENTWALLETS @DCENTWALLETS_KR @DCENTWALLETS_JP When will I get my money back
I open a ticket and no response

[Jai Fred | DCENT @DCENTWALLETCTO]

Hello Leah! We’re looking into reports related to this incident and working to assist affected users. To help us better understand your situation, could you let us know whether you’re using the D’CENT Biometric Wallet or the App Wallet? We’ll guide you through the next steps.

[Leah @Leah_Nazeri]

I’ve contacted @DCENTWALLETS repeatedly about unauthorized transfers, compensation, and KAG I can’t move. Only automated replies so far.
You said recovery and compensation are under consideration. When will affected users get answers?
We deserve transparency and accountability.

[Jai Fred | DCENT @DCENTWALLETCTO]

こんにちは、申し訳ありません。ウォレットをエアギャップするまでは、ウ��レットに入金しないでください。

[nobu @iwawawata]

@DCENTWALLETS 資金移動する際にガス代がないのですが、ウォレットに入金しても大丈夫でしょうか？
もしくは費用の補填のような事はしてもらえないですよね？

[Jai Fred | DCENT @DCENTWALLETCTO]

Hello, sorry. Please do not deposit into the wallet until it has been air-gapped.

[Jai Fred | DCENT @DCENTWALLETCTO]

@Thierry78073260 @Crypto__Goku @DCENTWALLETS I’m sorry you’ve been affected. We’re actively working toward a resolution and compensation for verified affected users.

Please DM me your wallet address, transaction hash, and details of the unauthorized transfers so we can document and review your case.

[Jai Fred | DCENT @DCENTWALLETCTO]

@fnavag I’m sorry you’ve been affected. We’re actively working toward a resolution and compensation for verified affected users.
Please DM me your wallet address, transaction hash, and details of the unauthorized transfers so we can document and review your case.

[Jai Fred | DCENT @DCENTWALLETCTO]

Status report on unauthorized asset transfers in the DCENT App Wallet

We recognize the serious concern this issue has caused. This report is based on the facts confirmed as of Sept 17, 2026.

The latest DCENT app includes a check to help determine whether action may be required

[DCENT Wallet @DCENTWALLETS]

Status report on unauthorized asset transfers in the DCENT App Wallet

We recognize the serious concern this issue has caused. This report is based on the facts confirmed as of September 17, 2026.

The latest DCENT app includes a check to help determine whether action may be required. Please update the app to the latest version and run the check.

POTENTIAL SCOPE OF IMPACT
Based on our technical analysis to date, the primary criteria for potential impact are:

· The recovery phrase was at some point entered into the DCENT App Wallet
· That address has a history of sending (signing) — including token and NFT transfers, token approvals, and dApp transactions
· The signing took place on an app version below 8.1.0 (released 2025-11-05)
· The address is on Bitcoin, Ethereum, XRPL, TRON, an EVM-based network, or another potentially affected chain

The version used at the time of signing is what matters. Receive-only addresses have relatively lower potential impact, but this does not mean all risk is excluded. Unauthorized transactions were first observed on Android; however, the same potential impact applies to iOS.

HARDWARE WALLETS
Connecting your hardware wallet to the app is not affected. Your wallet key stays on the device and is not passed to the app.

This report concerns recovery phrases that were entered into the App Wallet. If a hardware wallet's recovery phrase was ever entered into the App Wallet, please check whether action is required — this applies regardless of whether the recovery phrase was originally created using the App Wallet or a hardware wallet.

WHAT TO DO
If the in-app check indicates that action is required:

1. Update the DCENT app to the latest version through an official app store before moving any assets.
2. Create a new wallet using a completely new recovery phrase. Do not restore or reuse the existing recovery phrase.
3. Move your assets to the new address, including tokens, NFTs, staked assets, and token approval permissions.
4. Do not reuse the existing address for deposits, signing, approvals, or any other purpose.
ONGOING RESPONSE

The matter has been reported to and accepted by Korean law enforcement authorities. DCENT has established a hotline with law enforcement and begun tracing stolen funds with an external security team.

We are also working with exchanges, relevant authorities, and on-chain analytics specialists to trace and pursue the freezing of assets suspected of being stolen.

Whether and when assets can be frozen or recovered depends on actions by authorities and third parties, subsequent blockchain activity, and the outcome of the investigation.

SCAM WARNING
· DCENT does not operate official messenger channels on Telegram, Discord, or similar platforms.
· DCENT does not operate "CTO," "Support," or "Help" accounts.
· No one from DCENT will ask for your recovery phrase, wallet key, or PIN, or instruct you through a direct message to transfer funds.
· Do not enter or provide your recovery phrase, wallet key, or PIN to any account or channel claiming to offer asset recovery or support. Trust only DCENT's official channels.

We will continue to provide updates through this official account as additional facts are confirmed.

Read the full status report, including the response timeline and detailed guidance: https://t.co/ivzua0v239