@AIRTEL_KE Hello. I sent a DM prompt for transaction reversal yesterday evening and till now you haven't taken action.
Transaction ID: S3BRRLJ8NS7 on 17/08/25 at 06:51 Receiving TID: THH1RXP3HB.
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@OnfonMobileKE Hello. @AIRTEL_KE has advised you assist with transaction ref: 16820885622 made on 25/07/2024 at 22:12 via Airtel Money. Receiving TXN ID SGO0NMWZJE.
Kindly assist.
@AIRTEL_KE Good Morning. Its now over 2 weeks now and the attached issues have not been amended yet despite your reassurances.
Kindly act on it with no more protraction to avert from further inconvenience. TYIA.
@AIRTEL_KE @^Caro, as a CC for @AIRTEL_KE . How do you leave your customer hanging in distress for 24 hours after asking for their number for 'checks'. No correspondence whatsoever.. Ni kama madharau walai! NKT.
@AIRTEL_KE Hello. Kindly check my DM in regards to transactions initiated via your USSD code that have NOT been credited to my account as yet. Your swift response will be appreciated. Regards.
@KeEquityBank Morning. A Help Desk ticket of Ref No: 231222-007966 regarding 'TRANSACTION NOT CREDITED TO ACCOUNT' on the 22nd of this month and no correspondence whatsoever has been received as yet. Also a DM prompt was initiated regarding the same with no reply to date. Please.
@KeEquityBank Hi. I have emailed Helpdesk (no usual response with reference to ticket received), I have sent DM and now sending a tweet. Kindly action my urgent plea. Thank you in advance.
@KeEquityBank@Moffhr Hello. Please check DM. Customer has made payment but not yet credited to account. Your swift assistance will be highly appreciated. Thanks.
@truehostcloud Hello. Since my payment close to 6 hours ago for Invoice #297348 via your MPESA Till (Transaction ID: RJ33F5KZKX) remitted today at at 9:54 AM. No receipt, engagement nor correspondence from you.. Kindly do the needful ASAP.