The Real Mrs Lee

[The Real Mrs Lee @DdebPT]

@liamgallagher @liamgdaily @BoneheadsPage @oasis Not as dangerous as the Heaton Park gig last year. Hubby cracked his head open on way home 1am - Spent 8hrs in A&E - dozen staples and a suitable reminder which will #LiveForever as a reminder 😂

[The Real Mrs Lee @DdebPT]

@Debenhams

[The Real Mrs Lee @DdebPT]

And they continue protracted communication to avoid refunding a promised amount. And avoid advising of their complaints procedure. Dreadful "customer service". Used to be a great company. And fake Debenhams 'claim companies', don't bother responding/DM, I'll keep blocking you!

[The Real Mrs Lee @DdebPT]

And they continue protracted communication to avoid refunding a promised amount. And avoid advising of their complaints procedure. Dreadful "customer service". Used to be a great company. And fake Debenhams 'claim companies', don't bother responding/DM, I'll keep blocking you!

[The Real Mrs Lee @DdebPT]

@Debenhams can you please, please review and respond to the dm you asked me to set up??

[The Real Mrs Lee @DdebPT]

@Debenhams can you please, please review and respond to the dm you asked me to set up??

[The Real Mrs Lee @DdebPT]

@Debenhams I have done so. I did this last month and again this month. Check the DMs!

[The Real Mrs Lee @DdebPT]

@Debenhams month 4... 😞

[The Real Mrs Lee @DdebPT]

@Debenhams 3 months, still waiting. Such a shame when a firm's customer service disappears alongside their presence on the high street 😞

[The Real Mrs Lee @DdebPT]

@agoda I wouldn't risk booking again with @agoda. They're still retaining funds from me which a hotel agreed to refund.

[The Real Mrs Lee @DdebPT]

@Debenhams 3 months, still waiting. Such a shame when a firm's customer service disappears alongside their presence on the high street 😞

[The Real Mrs Lee @DdebPT]

@Debenhams reverting to attempting contact via X, as I've not received a response through either messenger or WhatsApp for over 24hrs. Can you please invoke your 'customer service' and assist me??

[The Real Mrs Lee @DdebPT]

@Debenhams reverting to attempting contact via X, as I've not received a response through either messenger or WhatsApp for over 24hrs. Can you please invoke your 'customer service' and assist me??

[The Real Mrs Lee @DdebPT]

@thegingerwig
@BlueCarl69
#emptyseatsontour

[The Real Mrs Lee @DdebPT]

@SkyUK got an email from you saying you're closing my email account, but it has recently been used, and I've re-signed into it thru web. Looks genuine. Your chat help doesn't cover the ask?

[The Real Mrs Lee @DdebPT]

@British_Airways My correction - CEDR/ CAA not FOS (if you'd replied advising me of your complaints process like I've asked you to several times, I'd have known that!)

[The Real Mrs Lee @DdebPT]

@British_Airways dozen emails over 2wks to resolve delayed luggage issue, you reject, part offer, renege, offer/no breakdown, ignoring my key ask - for the love of God will someone please tell me what your complaints procedure is!? I need to officially raise before going to FOS

[The Real Mrs Lee @DdebPT]

@British_Airways And it keeps bouncing through to the bot response 😂 I've since had another confusing reply thru email. Honestly, BA, you seriously need to get your customer service act together! I think I have sufficient to revert to FOS now, thank you

[The Real Mrs Lee @DdebPT]

@British_Airways Have replied via DM

[The Real Mrs Lee @DdebPT]

@British_Airways Ok, thanks for your help

[The Real Mrs Lee @DdebPT]

@British_Airways NYC break, Manc>EWR via Heathrow. Luggage arrived on day 2 of a 4 day break. Had NO contact from BA in this regard. Understand we'll be reimbursed for necessities we had to buy. Came back yday, & luggage remains in Heathrow AGAIN. And still no contact. Shocking!

[The Real Mrs Lee @DdebPT]

@British_Airways I don't need to buy clothes/toiletries this end but did have to on arrival in NYC for the first days without luggage.I will claim for those but receipts are in the case which has again gone astray.I'm saying if I don't get it back,I won't have receipts for that part of the claim

[The Real Mrs Lee @DdebPT]

@British_Airways Ok, thank you. So in the meantime, I'll have to replace just the items that I do need now, but if it arrives, would you still reimburse? Eg hair straighteners?

[The Real Mrs Lee @DdebPT]

@British_Airways Thanks. Still showing as being searched for. How long before deemed lost?Also, receipts for items bought when initially delayed are... in the luggage! So how can I claim?Do I claim separate incidents?You advise to contact insurer first. Seems unfair to mark my insurance & excess?

[The Real Mrs Lee @DdebPT]

@British_Airways Thanks. That link doesn't work (either!)