DerekBildfell

Culture trumps strategy. We leverage culture to accelerate the impacts of your strategic initiatives, resulting in value improvement for all stakeholders

[DerekBildfell @DerekBildfell]

Another excellent TEC session It was a very engaging day! Everyone already understands the importance of great customer experience; this group now also has an appreciation for the best practice methodologies. We covered fundamentals including the CX P…https://t.co/9fXE5vy10s

[DerekBildfell @DerekBildfell]

This is a great program that TEC offers to enlightened companies. The general management skills are introduced by top quality speakers and educators over 6 intense sessions. Thx for #TEC for the opportunity to be included in the program. #cxpa https://t.co/whyLgsh1X8

[DerekBildfell @DerekBildfell]

@Motoveo_ASILB @Motoveo_ASILB the performance is amazing

[DerekBildfell @DerekBildfell]

@Motoveo_ASILB Love the range and low cost. Performance is amazing.

[DerekBildfell @DerekBildfell]

@lbildfell Sad family

[DerekBildfell @DerekBildfell]

Great Article from Ruth-Anne! https://t.co/HUCQWXtLk9

[DerekBildfell @DerekBildfell]

I'm speaking at Managing the Customer Experience. This is a great opportunity to consider the executive perspective on the impact of customer experience. I emphasize the potential to drive the overall value of the business through a focus on CX improveme…https://t.co/91lME8fqUS

[DerekBildfell @DerekBildfell]

Multitasking and preparing for the summit! #ShowUsYourVIS

[DerekBildfell @DerekBildfell]

Now is a great time to think more about your employee engagement as we continue to return to work! #returntowork #cxpatoronto #cxpa #ccxp https://t.co/qs9M4xsFdZ

[DerekBildfell @DerekBildfell]

I am now a Certified Experience Management Professional (#xmp) in addition to being a Certified CX Professional (#CCXP) and leader of the only Canadian Recognized Traning Partner (#RTP) of the Customer Experience Professionals Association (#CXPA). This…https://t.co/jwxrXQtvk6

[DerekBildfell @DerekBildfell]

I'd like to hear what you think the Customer and Employee Experience implications are of Tony Sheba's definition of the disruption that is happening across the world. #rethinkx #CXPA @HubertRau Seems to me that the decentralizati…https://t.co/7vd9T0AC2A https://t.co/oxrcDu13kz

[DerekBildfell @DerekBildfell]

I encourage you to watch this very short uplifting message. https://t.co/hBpInz1eH7

[DerekBildfell @DerekBildfell]

You have to read this if you are engaged in driving an improved customer experience using closed loop methods. Experience Engineering (part of closing the loop) seeks to avoid the sense of rejection or denial. It's similar to t…https://t.co/4d4zcannvm https://t.co/YBYHicf7oZ

[DerekBildfell @DerekBildfell]

Outstanding Tanya and team! This is an amazing accomplishment, you are pioneering some great work, thank you for letting us be a part of your journey! https://t.co/xuv0ZpWsq6

[DerekBildfell @DerekBildfell]

Start 2022 with a commitment to improving your customer experience for the long haul. Our program ensures you have the appropriate perspective and resources to implement a strategic customer experience management program. Click here more information…https://t.co/wJ8XqZzLta

[DerekBildfell @DerekBildfell]

Empathy is the path to understanding. This year, I will be practicing Active Empathy for our disadvantaged youth. I'd like the extend this experience for all of you!

On November 18th, armed with a sleeping bag and a piece of…https://t.co/qiKWSJH5c4 https://t.co/nqQpVcgIdP

[DerekBildfell @DerekBildfell]

Sleeping out for the covenant house tonight. @CovenantHouseTO think about those who are more affected by covid than yourself.

[DerekBildfell @DerekBildfell]

Derek Bildfell - Sleep Out: Executive Edition 2020 https://t.co/mVHz0apYpw

[DerekBildfell @DerekBildfell]

#CCXP and #CX discipline training require a discovery process of discussion, reflection and application lead by a seasoned professional. NOT passive webinars and self-paced online learning. Our approach is unique, intense, and eminently valuable. I'd l…https://t.co/2oEMi06AQo

[DerekBildfell @DerekBildfell]

Are you aware that your rear quarter panel sensors do not pick up garage posts. I'd like to discuss. @tesla #ElonMusk