@surfingdude once our services are fully operational, we will post an update here. You can find the most up to date information on the Despatch Bay dashboard.
Due to a technical incident over the weekend, Despatch Bay will be offline for a short while this morning while our team works to resolve the issue. We apologise for the inconvenience, and thank you for your patience.
With Despatch Bay Express collections you can continue to use our Royal Mail Tracked services during any industrial action or move items over to our Evri, DX or DHL UK services with no disruption to your collections or inconvenience to your customers.
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@yournameonit I'm just catching up with our Customer Service Manager who is working on it as a top priority. We really do understand how frustrating it is to be let down, and we will do whatever we can to resolve the issues caused by the courier.
@_DevonR Thanks for the heads up. It looks like youβre using the gmail app on an android device, is that right? It will help our product team resolve the issue. Thanks again
@shanylou_ @antonymmartin84 Hi Shannon, we can confirm that Feeds and Seeds have despatched a shipment. Iβd recommend contacting them directly if you have concerns. But if you need any help specifically with the shipment please reach out to our support team. Thanks
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