Dev Agnihotri

[Dev Agnihotri @DevAgnihotri]

@BlueStarCare still the issue is not resolved its almost been 20 days now

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport @BlueStarLtd @jaagograhakjago

AC (Order ID: OD337329726858737100) delivered 19 Apr, installed 20 Apr. Not cooling from Day 1.
Jeeves technician confirmed coil leakage (manufacturing defect) & recorded proof.

[Dev Agnihotri @DevAgnihotri]

@nch1915 @jagograhakjago

Requesting intervention. No resolution despite multiple follow-ups.

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport Your previous response is not a resolution
Please confirm clearly:
Is Flipkart denying responsibility for Day 1 defective product?
Will you provide replacement under policy or not?
Kindly escalate this to a supervisor instead of repeating generic responses.

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport You are sending the same automated messages there is no resolution provided

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport Can you share those expert solution provided by your end i can’t find that the one mail i got in 8 days from tour end is already shared in post thread you can check seems like i am getting some automated messages from a bot there is no real person checking these issues

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport @flipkartsupport so you think this is the resolution!!!

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport This is the response from your end “We sincerely apologies for the inconvenience caused. The resolution has already been shared in an earlier message. Kindly review it and feel free to reach out if you need any further assistance.”

now let me share the resolution as well

[Dev Agnihotri @DevAgnihotri]

@BlueStarCare @BlueStarCare Provided all details over DM kindly have a look

[Dev Agnihotri @DevAgnihotri]

@BlueStarLtd AC purchased: Blue Star 2025 Model 1.5 Ton 5 Star Split
Need clarity: Is this manufacturing defect or installation issue?

If defect, request immediate replacement—not repair.

[Dev Agnihotri @DevAgnihotri]

@flipkartsupport @flipkartsupport I have already connected on DM. Your team is now redirecting me to brand instead of resolving.

Issue was from Day 1 & confirmed by your technician.

Request proper resolution instead of closing the case.

[Dev Agnihotri @DevAgnihotri]

Also adding the Video of defect created by Blue Star technician

[Dev Agnihotri @DevAgnihotri]

Both blaming each other while I’m stuck for 8+ days in extreme heat (sold my old AC).

Is your 7-day replacement policy misleading?
Need immediate replacement.