@JioCare@reliancejio Please either register the service request from your end or let me speak to a customer care executive who can do it for me. I need this resolved immediately. @reliancejio@JioCare
My internet has been down for over 3 days and all I get is the same excuse: "intermittent technical issues." Tried contacting customer care, but no luck. Can't even register a service request on the app. How much longer until you fix this, @reliancejio? @JioCare Unacceptable.
@JioCare Sharon,
This is no longer acceptable. I need to register a service request for an engineer to visit my house and fix the issue, but I am unable to do so through the app or by contacting customer care.
@reliancejio@JioCare
@reliancejio@JioCare My WiFi has been down since Tuesday and I’ve been unable to connect with a customer care executive despite multiple attempts. This is causing a lot of inconvenience. Could you please confirm when the issue will be resolved?
The Pakistan Hockey team has BOYCOTTED Asia Hockey cup despite getting all clearances to play in India .. and our Indian government’s cowardly stand to go ahead with the cricket match is a damn shame.
Jio AirFiber isn’t a broadband service — it’s a full-blown case study in customer neglect and how to make people regret trusting your brand. Congrats on the consistency — just not in the way you’d hope. @reliancejio@JioCare
Dear @JioCare@reliancejio — what a truly premium experience Jio AirFiber is turning out to be. Since June 26, I’ve had no internet at all — complete radio silence from your end while I’ve been left to troubleshoot a service I’m paying for in full. @reliancejio@JioCare
Customer care, meanwhile, has perfected the art of copy-paste apologies and vague promises with no real action. Not a single person has the decency to provide transparent communication, let alone an actual resolution. @reliancejio@JioCare
@JioCare My sincere thanks for all your hard work and "every effort," @reliancejio. It's truly commendable. But please, rest. The dedicated folks at Grahak Suraksha Kendra will now be dealing with you directly. You deserve a break. @JioCare
Hey @reliancejio@JioCare, you want to know what extreme disappointment looks like? It's been over 4 DAYS of NO HOME WI-FI and your customer care is apathetic beyond belief. Grahak Suraksha is my next call, and they're going to make you regret ignoring your customers.
@JioCare You've done enough "work," @reliancejio. Seriously, rest up. Grahak Suraksha Kendra will be in touch with you directly in the next 1-2 business days. I'm sure you'll just love working with them. @JioCare