@InterConHotels is a big disappointment at Intercontinental San Diego... I feel like I have been deceived after using my #Platinumamexrewards and the customer service after you check out=less than satisfactory.
@InterConHotels just feel very disappointed with the situation and would have used our credit of $100 for a breakfast not on something else we really did not need. Thank you for your timely response and addressing my concern. Sincerely, Devon Davis and Warren Merriman III
@InterConHotels that with them too. I did go back to the Amex site to check and I see she is correct on this technicality, but as I said we asked 2 times to make sure? We were treated generally very well especially by MJ and Jose at the front desk but they had nothing to do with the errors. We
@InterConHotels now. This is frustrating as we only continued with breakfast both mornings because we did not want to waste the reward. We would have switched to one of the other beautiful hotels nearby, but I did ask to be sure as it is a little confusing on the Amex site and I am addressing
@InterConHotels then was told they were in a meeting and I should call back in an hour. I asked that I be called back. Destiny did call me back within the hour to tell me I was incorrect and breakfast was not included because your hotel was not in the correct category level for the breakfast
@InterConHotels said that the hotel was very busy and I should send an email, in a very dismissive tone. I said that someone should be available to assist with the problem asap and after being told they would not be able to help me right away I is ask for a manager. I waited on the line and
@InterConHotels The next morning when I went down I verified it again after not seeing the credit I expected but again was told yes it was included..when I got home and checked my bill yesterday I saw the charges. I texted Destiny and then called the hotel and the person who answered the phone
@InterConHotels I basically went down to the front desk again to make sure it was correct before booking our next two night stay thru Amex Platinum for our extra cash rewards. I specifically asked before booking if breakfast was included and was told yes.