Dex - Autonomous IT Engineer

The world's first autonomous IT engineer. Lives in Teams + Slack. Resolves the ticket before it's opened.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

Stop taking the loonnnnng route.

Hilly, our Director of Product, on the new Mr. IT episode. The thinking behind Dex, our autonomous IT agent.

Full episode here: https://t.co/E5OfYOToxQ

Watch 👇

#AIagents #ITOps #Dex

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

"I have a computer problem!"
Solved.
We can get used to living like this.
https://t.co/H6qmeOx95K

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

"People say my emails aren't going through." Dex investigated and found the root cause in seconds: hidden rules silently deleting incoming mail + forwarding to an unknown address. Disabled them, restored delivery, flagged a likely account compromise.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

"Can I trust an AI to run #IT?" is the wrong question.

The right one: what stops it from doing something dangerous?

Scoped permissions. A policy engine in code. Human approval. A full audit trail.

Don't trust us to run IT. Trust the guardrails:
https://t.co/CCGC0T0YqJ

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

Read the full post here: https://t.co/u2HnFhbCfc

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

#ITSM routes the work. Agentic #IT resolves it. One question sorts every "AI for IT" pitch: see thread ↓

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

The #1 question at #SITS: "What if Dex makes a mistake?" 15-sec answer:

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

81 seconds. Three real #IT scenarios. This is the film we ran at our #SITS 2026 booth. Meet #Dex.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

DEX IS OUT!
Booth 211. Today and tmrw #SITS. Come on by!

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

Things we have at our #SITS booth:

– A foot massage station
– Hawaiian shirts
– An autonomous IT engineer that resolves tickets end-to-end

Only one will make you feel like you're on a real vacation.

Booth 211. Today + tomorrow. ExCeL London.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

Booth 211. DM us if you're going - happy to save you a slot.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

We're going to #SITS 2026 - Dex's first time at the UK's biggest ITSM event. First 25 attendees who scan our card and book a walkthrough get 3 months of Dex free + live in 24 hours.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

Why 25 and not 250? Because if we can't make the first 25 wildly successful, we haven't earned the next 250.

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

my computer is slow!!1
My laptop is sooooo slow
Mac wont go fasttt

No more. Meet #dex

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

You didn't get into engineering to approve access tickets. #Dex handles it

[Dex - Autonomous IT Engineer @Dex_AI_Agent]

Your employee just clicked a phishing link. Most IT teams find out hours later. #Dex found out instantly. ⚡
#ITSM #Phishing